Is Your IT Solution Killing Your Business?

Sep 13, 2018

Technological advancement in the world of business has been rapid in recent years. More and more companies have started to invest in agile solutions as they strive towards digitally transforming their business 

But, some CIOs and CTOs find themselves overwhelmed with the technology change. Unlike other departments, where if a process change is implemented is marketing, someone working in operations might not even find out about the change or affect how they work, changes in IT are usually all-encompassing.  

Adopting new technology and replacing is not an easy task and hence businesses often put it away indefinitely. However, sticking to the wrong IT solution for too long can kill your business.  

How To Know If Your IT Solution Is Not Working? 

A failing IT department has a lot of tell-tale signs. Some of them include: 

You Have Too Many Data Silos 

Does your HR, marketing, finance, sales, and IT support all use different software to manage your data? Any business running too many silos, is at a risk of internal combustion.  

A classic example, of a negative issue arising out of too many data silos is when a company uses a separate software for sales, and marketing, and neither of the teams have access to each other’s leads. You cannot allow your individual departments to perform autonomously, if you want to achieve efficiency. It promotes an environment of unhealthy competition and a highly inefficient workforce. 

Outdated Technology Is Hampering Your Employee Productivity 

Technologies like robotics process automation (RPA) can simplify the work of an employee. It can automate manual, labor-intensive tasks so that your employees can focus on your core business. But, if your existing, disparate systems are constantly rebooting, and is buggy, and inefficient, it can tell on your bottom-line.  

If your teams have to constantly talk to each other on call, or email despite using software tools, something is wrong. If your employees are spending too much time doing data-entry, and your front-line staff don’t have complete visibility to best serve your customers, you need to upgrade your IT solution.  

You Are Afraid To Change Legacy Software 

Adopting new technology or enterprise software, requires most people to get used to a new-way of work, and that has its own challenges. Combine that with the sheer amount of products and features to choose from, along with their difficulty to implement is still causing some companies to hold back. They still continue to depend on outdated legacy systems.  

This is a risky strategy, as not keeping up with change or adopting unsuitable technologies can hurt your business. 2017’s GartnerCIO Surveyshowed that the best-performing organizations devote 34% of their IT budgets to digital transformation, compared to just 18% at from the rest. It is not a fad; you have to invest in the latest technologies to get ahead. 

This is why some companies choose to outsource their IT burden to a managed service provider (MSP)Small and medium sized businesses often find themselves stuck in a rut, unable to adopt the technology they need to grow, or sometimes, even survive. They simply can’t afford the time or resources, or have sufficient knowledge in-house to go through with it. This is where, partnering with an able managed IT services provider makes sense.  

ProV is premier global MSP that allows small businesses access to the latest technologies that can streamline your business processes to ensure a smooth-rollout and highest adoption rates. ProV are preferred partners for enterprise software giants like IFS and ServiceNow, and has deep expertise in technologies likeERP software, IT Operations Management (ITOM), Field Service Management (FSM), and Robotics Process Automation.  

To learn more about how ProV can help drive your digital transformation, drop a comment below or contact us today.   

 network outages - it guide - service outage guide


Share This Article

Topics: ITOM, IT Solutions, ITSM platforms, it compliance, employee productivity, customer experience, managed IT