ProV provides flexible solutions for addressing the IT needs of enterprises. The two primary offerings from ProV for managed IT services are:
Client Dedicated SolutionThis offering can be hosted in-house at the client’s facility and staffed by ProV’s crack IT support team based on the client’s requirements. It can also be hosted in ProV’s data center with dedicated hardware reserved strictly for one client’s IT computing and support needs.
Shared Multitenant SolutionThis offering is supported by ProV’s global data centers that use a shared, multitenant infrastructure secured with virtual private networks (VPNs) and SSO and SAML-capable ServiceNow instances. The geodiversity of these datacenters helps ensure stable, consistent access to IT resources across the globe.
Both of these offerings are available with specific SLA support levels based on a yearly subscription featuring flexible billing schedules (monthly or quarterly).
Additionally, these offerings boast unlimited client support hours so you can have 24/7 coverage 365 days a year. This support includes things as simple as call logging with
ProV uses a combination of cyber security measures to automatically detect and report incidents. 95% of all incidents are reported within a strict response time based on support SLAs.
Detected issues are resolved quickly following detection to minimize their impact and cost to the client.
Smooth transitions when upgrading/switching infrastructure or software with dedicated change management services.
Chat logs help record incidents, and the progression of resolutions, for future reference and quality assurance.
Quickly identify the root causes and potential impacts of service outages using a top-down discovery methodology to map targeted business service CIs
IT asset management is delivered using a configuration management database (CMDB) to scan, classify, and explore configuration items in an agentless architecture.
A single, unified dashboard view is used to aggregate and qualify several 3rd-party events from varying sources into a single view.
Management is provided for both external and internal processes, with automation of activities using the ServiceNow workflow as the main driving force.
Cloud provisioning resources such as Amazon Web Services, Microsoft Azure, Virtual Machines (VMs) on VMware, and more are managed so as to provide easy self-service and visibility into cloud costs.
ProV’s ServiceNow team of over 50 system administrators has numerous accreditations, including:
This team also boasts additional implementation specialists and application developers to help end users achieve their IT operational goals.
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