Our Solutions

Virtual Support Management

Shape the Future of Customer Service

ProV’s Virtual Support Management solutions give your organization true flexibility. Break free from the challenges presented by physical customer service teams. Ai is shaping the future of how you do business. Our high-end technology allows you to effortlessly provide accurate resolutions and resolve customer inquiries in no time. Utilizing the power of machine learning, our customer service bots, intelligent messaging systems and human agents ensure your organization is providing exceptionally fast service, 24/7.

Gain Insight into your Customers Experience

Optimizing the customer’s experience is the key to business growth and profitability. Customers who can’t get service quickly are likely to flock to a competitor and this can ruin your brand reputation. Virtual Support Management allows you to collect crucial data related to the customer experience process, so you can tailor the customer journey. Get detailed insights on what’s working and what’s not to increase your competitive advantage in the marketplace.

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Remove Operational Limitations

ProV’s virtual support management solutions reduce recurring and time consuming tasks so that you can focus on business growth. We’ll plan, execute and support your all of your customer service requirements from day one. Not enough space for everyone to work efficiently? Our VSM solutions relieve the pressures of operational limitations related to competitive advantage, cash flow management and staff turnover due to heavy workloads.

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Restore Your Bottom Line

Virtual Support management allows businesses to reduce costs associated with complex computing environments. You can now automate low-level customer support activities with new technology, allowing you to do more with less. Investing in VSM automated solutions optimizes manual processes, which lead to increased profits. Customer service automation will provide high ROI and create a long lasting impact on your organization.

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The Real Impacts That Service Outages Have On Your Business

The Real Impacts That Service Outages Have On Your Business

Service Outages & Your Business. Legacy IT management systems simply haven’t kept up with the demands of modern enterprises. Shortfalls in IT Operations management lead to service outages, but the question stands: How do these outages really impact a business?

This white paper outlines some of the biggest impacts of service outages on an enterprise and how you can overcome them, including:

  • Monetary losses
  • Time / productivity impacts
  • Resource Consumption

Why Companies Pick SugarCRM to Grow their Business Case Study

FREE CASE STUDY: Why Companies Pick SugarCRM to Grow their Business

Learn how ProV was able to improve this Gaming Resort Developer’s customer relationships through a simple Sugar CRM integration. This one simple thing provided the business with better visibility on how the customers are playing and ultimately support its growth initiatives.

The results were significant:

  • Seamless & Intuitive User Experience
  • Consolidation of Scattered Customer Data
  • Protection of Confidential Data

Shape the Future of Customer Service

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