What is ServiceNow?

Aug 18, 2017

ServiceNow provides service management software as a service by way of a single data model enterprise cloud platform. The company specializes in IT services management (ITSM), IT operations management (ITOM), and IT business management (ITBM).

Whether you run an IT-focused business or deal with IT within your company, chances are you have heard the name ServiceNow mentioned somewhere in the recent past. This is because ServiceNow has been labeled as the “fastest growing company with more than $ 1 billion in revenue,” as its sales shot up 38% to $1.4 billion in 2016 and finished 2017 with its best quarter ever. Founded in 2004, the company has made tremendous strides in the last decade to become synonymous with service delivery for corporate businesses. Further proof of their success lies in the fact that nearly 1 in 5 companies surveyed in 2016 admitted to using ServiceNow as their IT service management (ITSM) and service desk solution. More recently in 2017, the technology research firm Gartner named ServiceNow among the market leaders in the ITSM field.

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Inception & Unparalleled Growth

Once upon a time, ServiceNow entered the market as a “ticketing” platform. This was a time when enterprises were still struggling with emails and spreadsheets to communicate and solve IT issues. ServiceNow’s tool provided automated workflows with the capability to service and redirect IT issues within a team with more efficiency than emails and spreadsheets. It was a niche tool, aimed mostly at companies who had IT service delivery as their core business.

Cloud adoption was still in its infancy when ServiceNow hit it big. Crucially though, they identified the root cause of their success as their automated workflows and were not content with just streamlining IT service delivery. They moved on to IT operations management (ITOM) and expanded into other business functions, such as HR, Legal, Finance, and Customer Support. With this move, their market increased exponentially and has made ServiceNow a major player. 

Today, ServiceNow is a full-fledged enterprise service management (ESM) platform that has the unique ability to bring together incoherent functional areas and provide a single window of visibility across all of them. The company also provides an app store that offers a suite of certified third party tools to make its products even more accessible. 

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Intelligent Automation Engine: The Heart of ServiceNow

“Bringing Machine Learning to Your Everyday Work” is what ServiceNow says it does, and it does that well. The heart of the ServiceNow revolution has been its intelligent automation engine that allows the company to deliver “everything as a service.” The platform is driven by ground-breaking machine learning prerogatives that leverage data and drive powerful workflow models that can prioritize and categorize your task routes across multiple departments. You also get access to a plethora of precise analytics that can help you prevent issues, benchmark services, and evaluate performance.

By combining artificial intelligence and automation, ServiceNow drastically reduces costs, as well as time to resolution. ServiceNow’s automation engine can be a game changer for your enterprise when deployed properly.

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ProV’s ServiceNow Offerings

ServiceNow is a powerful product and can do many things. It can streamline processes, increase accountability, and reduce costs. However, simply buying a ServiceNow license is not enough.

Managed service providers, like ProV, bridge the gap between technology and people by connecting the dots with years of experience and competent expertise. By learning about what you do and how you do it, we can customize ServiceNow to suit your specific needs at a convenient price.

ProV is a one-stop IT support shop for everything ServiceNow. This includes implementation, testing, support, quality assurance, and more. As a global IT services provider and a long-time partner of ServiceNow, ProV has the expertise and tools to help organizations leverage their ServiceNow solutions and boost their business.

Our services include:

We will guide you from start to finish in replacing legacy systems, customizing system integrations, and ultimately improve your processes for optimal efficiency. We can help you get the most out of your ServiceNow license. Drop a comment below to see how ProV and ServiceNow can join forces to elevate your business. You can also contact us and one of our experts will get back to you shortly.

Want to get more from your ServiceNow investment? Learn about the Top-3 tools that can change your world of service management. Download our FREE eBook below.


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Topics: IT Support, Enterprise Service Management, ServiceNow, ITOM, ITSM