Managed IT services is the next logical step for any enterprise that relies on IT tools like ServiceNow, Microsoft Azure, etc. Some key benefits of using managed IT services include:
ProV provides flexible solutions for addressing the IT needs of enterprises. The two primary offerings from ProV for managed IT services are:
Both of these offerings are available with specific SLA support levels based on a yearly subscription featuring flexible billing schedules (monthly or quarterly).
Additionally, these offerings boast unlimited client support hours so you can have 24/7 coverage 365 days a year. This support includes things as simple as call logging with
ProV helps enterprises transition into managed IT services using a comprehensive, step-by-step process:
Support Transition Phase. In this step of the process, ProV acquires an understanding of the client’s existing IT infrastructure and services by:
Support Transformation Phase. In this phase, ProV
Steady State. In this step, QA testing/review is completed, and the hand-off of IT management from the client to ProV begins
This formula for transferring key IT responsibilities helps ensure the smooth transition of clients from using internal IT support to using managed IT services. Discover how managed services can result in big benefits for small businesses:
ProV offers ITIL-compliant, 24/7 support capabilities for:
These support capabilities empower a range of proactive IT management and compliance services that reduce cost (and worry) for ProV clients. These proactive management and support strategies actively mitigate problems, reducing their impact on business operations in a way that break-fix IT solutions can’t.
ProV integrates a range of ServiceNow IT service management (ITSM) and administration support features to help end users get more out of their ServiceNow license. Key support tools include:
ProV’s ServiceNow team of over 50 system administrators has numerous accreditations, including:
This team also boasts additional implementation specialists and application developers to help end users achieve their IT operational goals.