What do you think is the best way to improve productivity within your organization?
Do you imagine having an infinite set of employees, strategically placed at different corners of the world that you have to manually (sometimes in a very tedious manner) provide training to perform a certain task?
Many companies have grappled with the issue of productivity and it has become more acute in recent years. Since the Financial Crisis of 2008, many countries including the US have struggled with their employees facing long working hours, whilst still being unable to improve productivity in the workplace. After Brexit, an increased focus on productivity in the UK has also revealed that productivity rates have largely stalled over the last couple of years.
In today’s age of digital innovation, stalling, especially for small and medium-sized businesses could be fatal. Is there an easier way to increasing productivity? Thanks to Robotics Process Automation (RPA) technology, there now is.
RPA provides you with an unlimited resource pool that mimics human behavior and automates mundane, repetitive tasks that hamper your employees’ productivity. This resource pool is not made up of humanoid robots, but software code that is delivered from the cloud to any location across the globe 24/7 365 days a year. These bots never take a break, and if their input logic is flawless so they will never make a mistake.
Democratizing Artificial Intelligence (AI)
Advancements in Machine Learning (ML) have led to technology leaders pushing for the democratization of Artificial Intelligence (AI), where high-level technologies are available to everyone at an affordable price. Robotic Process Automation (RPA) technology goes a long way towards realizing that reality.
RPA makes it possible for employers or employees who do not have a firm understanding of the technology behind the system, to still be able to reap the benefits from it. Robotic Process Automation allows you assign manual and repetitive tasks to software that can keep repeating it without error or breaks, helping eliminate low-importance tactical jobs, so you can better concentrate on your high-value strategic jobs that actually contribute to your bottom-line.
RPA is Perfect for Back Offices
Traditionally, banking and financial institutions brought forward RPA to the masses with their wide-scale adoption of the technology. However, today, if you are running a service delivery company with thousands of workers in an offshore facility, you understand the importance of increased efficiencies for reaping cost benefits.
Almost irrespective of the industry or domain you are working in, your back office employees are often the glue that holds together the enterprise. These workers must have the ability to multitask feverishly, be good with numbers, be people persons, be spreadsheet experts, have a keen sense of business processes and have business intelligence, amongst many other desired skills. In a rapidly evolving technological world, these workers must be technologically well versed, and be astute technology evaluators and implementers.
No matter how talented employees are, they are hardly best utilized as a resource if they are caught in silos doing mundane repetitive paperwork each day. Robotics Process Automation can be deployed right across most service departments including call centers, customer hubs, data entry, and filing which will allow back-office leaders to streamline their operations to maximize the efficiency that can be reached through a positive synergy of robots and humans.
Another important factor to remember is that RPA does not require you to replace your existing back-office systems, instead it adds automation to your existing systems to mimic human behavior, thereby saving you the expense of new infrastructure and systems. Software that can do the work of multiple human workers, faster and more efficiently, can result in big cost savings for your organization, almost instantly.
RPA Managed Service Providers can aid with cost burdens for a flexible fee in return for outsourcing your needs. ProV International Inc. is a premier RPA Services Provider and our services include: RPA strategy, RPA proof of value, RPA business case development, RPA production rollout, and RPA managed services.
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