ServiceNow customers often depend on ServiceNow partners for a successful implementation. While this may not be true if your organization can afford a separate team specializing in ServiceNow best practices or have the time and budget to train employees on the platform, it definitely is true that the successful implementation of your ServiceNow product will ultimately determine how much ROI you can derive from your investment.
Partnering with a ServiceNow specialist, like ProV, can help your organization meet core business demands, effectively utilize time and resources, and reduce risk of implementation failure. We have previously discussed the common ServiceNow implementation pitfalls to avoid, but in this article we will specifically discuss the ServiceNow implementation best practices.
The ServiceNow implementation best practices are formally called the ServiceNow Adaptive Implementation Framework (SAIF). The ServiceNow Implementation Methodology (SIM) is a part of SAIF and developed by ServiceNow to ensure consistent deployment success for every worldwide customer. SIM is comprised of six defined stages:
Stage 1: Initiate
- Recognize and map out customer’s needs
- Begin research and groundwork
- Build delivery team
Stage 2: Examine
- Conduct workshops and training to evaluate needs
Stage 3: Plan
- Build and finalize implementation timeline
- Refine and finalize configuration requirements
Stage 4: Create
- Execute Agile Scrum sequences
- Swift configuration and reporting
Stage 5: Transition
- User Acceptance Testing (UAT)
- Customer support check
- Go-live support
Stage 6: Close
- Internal feedback
- Measuring implementation success
The above steps of ServiceNow implementation, when followed correctly, utilize the core platform technology at the heart of ServiceNow, like the Project Portfolio Suite to provide consistent engagements. All engagements are occupied with common data on best practices for implementing ServiceNow. You can also manage engagement from a centralized instance or a temporary dedicated instance. All locations are ensured to deliver the exact appearance and feel of ServiceNow and allow for transparency to customers.
As a ServiceNow partner, we provide expertise in delivering standardized, repeatable, and scalable solutions to increase visibility, availability and agility across your organization. Using our years of association with ServiceNow, we provide customized templates, checklists, and reports that allow your delivery teams to be more efficient. To learn more ServiceNow tricks, download our FREE guide, Top 3 Underutilized ServiceNow Tools You Should Be Using, below. For anything else, drop a comment below or contact us today.