ProV UpStart: Ready-to-Go Solutions for ServiceNow

Feb 12, 2018

By Maria Metcalf

Every enterprise needs to constantly evolve to stay relevant in today’s digital landscape. Clients and users are more demanding than ever, but legacy tools and the absence of efficient workflows remain a barrier to innovation and improvement.

A multitude of customer requests, IT tickets, and HR incidents move from person to person and machine to machine every day, stockpiling through unstructured departments. This process, combined with undocumented procedures, hurts the bottom-line of any organization, including yours.

As an enterprise, you need to be able to deliver integrated, interactive, and mobile-ready user experiences consistently—and without flaws. This can only be achieved by automating your internal and external workflows.

That’s where we come in.

ProV’s ServiceNow UpStart solutions offer you the best of enterprise-level service management, seamless implementations, and rapid application development at an affordable cost. 

What is the ProV UpStart Solution?

The ProV UpStart Solution is a unique ITSM solution designed to quickly and cost effectively implement processes based on the ProV ITIL “Best Practices” by leveraging ServiceNow’s Out-of-the Box (OOB) ITSM processes.

ProV UpStart solutions are created for ServiceNow users (new and old) who want to see strong and measurable increases in their ROI. This can benefit all organizations, including small and medium sized businesses that may not have proper ITSM processes in place and are looking for ITIL ‘Best Practices’ while implementing ServiceNow. This can also be beneficial for larger companies who are looking to outsource their ITSM needs in order to focus more on their core processes. 

Key Benefits of ProV UpStart Solutions include:

  • Everything based on ITIL Best Practices
  • Customized core ITSM solutions prepacked and ready for deployment
  • Visible Return on Investment (ROI) in as early as 8 weeks
  • Option to test drive ITSM ‘Best Practice’ process and SN configuration for a couple of weeks before beginning requirement workshops

We provide three levels of UpStart packages: Silver, Gold, and Platinum. Each each has a fixed-set of services that are delivered at a fixed price.

Depending on your choice of package, Key Features of ProV UpStart Solutions include:

  • Project & Resource Management
  • Two-hour SN Demo and Getting Started Workbook Review      
  • Core ServiceNow System Installation
  • Bi-Directional Email
  • LDAP Integration
  • Client Specific Data Completed in the Getting Started Workbook
  • Incident Management, Change Management, and Problem Management      
  • Out-of-the-Box Employee Self Service
  • One Generic Service Request
  • CMDB Setup, Initial Manual Load of Five CI Categories (Servers, DB, Apps, Network, Workstations)
  • Service Level Management
  • Knowledge Management Article Migration Assistance      
  • Operational Readiness Checklist and Implementation Scheduling  
  • Discovery
  • Mid-Server Set-up
  • Discovery of CI Type (Server, Network, DB)
  • Service Catalog

As a Bronze Partner for ServiceNow, ProV offers a unique list of services for all things ServiceNow. We leverage our global talent pool and best-in-class delivery models to streamline your business processes including staffing, implementation, ITOM, ITSM, CSM, and HR. Using best practices and customized methodologies, our team of developers and certified experts unlock the full potential of your ServiceNow license so you get more from your enterprise software investment.

To learn more about how ProV can help streamline your processes with UpStart, or for pricing package details, drop a comment below or contact us today.

About Maria Metcalf

Maria Metcalf joined ProV in September 2017 as the Customer Success Manager.  

Maria’s unique 30-year IT career has been a combination of management and leadership building and promoting local and global high-performance teams, strategic solutions building globally certified ITSM/ITIL solutions and processes, business development driving revenue, and technology most recently focused on the World-Class SaaS solution of ServiceNow.

Maria’s experience includes starting two ServiceNow Professional Services organization from the ground up, including the design and development of the Portfolio of Services, hiring, managing and promoting the ServiceNow delivery teams, and supporting the sales team in designing solutions, closing opportunities and managing the solutions.


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Topics: Service Delivery, ITOM, ServiceNow