How to Improve Business Efficiency & Processes with ServiceNow

Nov 20, 2017

Modern IT enterprises need to be effective in driving change and innovation across their organization. To accomplish this, they need greater control and transparency over their business processes, budgets, and resources. Irrespective of their size or industry, organizations continually struggle with the complexities of delivering services and being agile with proper change management. These three challenges must be addressed if your IT is to realize a greater ROI for your organization:

  1. Managing budgets according to strategic changes, enhancement changes, and regulatory compliance changes.
  2. Increasing governance and consistency of end-to-end change management.
  3. Increasing cross functional process speed and efficiency.

ServiceNow is a powerful service automation tool that can streamline processes, improve accountability, and decrease costs. By using and implementing ServiceNow, you can make it count as a catalyst for growth by utilizing its intelligent automation engine to drive change with speed.

ServiceNow evolved from starting out as an IT ticketing system into a full-fledged platform that can perform ITOM, ITSM, ITBM, and has powerful integration capabilities for other business domains like HR, Customer Support, Legal, and many more.

ServiceNow can increase your business efficiency by using something called the "ServiceNow Change and Governance Framework." Using this methodology approach, ServiceNow combines all your organization’s change process model with a single point-of-contact to create a common, end-to-end framework that can manage all aspects of change. It comprises of four steps as below.

1) Discover

This is where you set up your strategic objectives and your business initiatives. By using ServiceNow’s Application Portfolio Management capabilities you can scope, screen, capture, and test for quality.

2) Define

At this stage you will be defining your business cases, cost/benefit analysis, key performance indicators (KPIs), resource planning, solution design, and any other requirements you may have.

3) Execute

Once you have defined your requirements, you can now put in your detailed project planning through agile, complete with testing, release management, defect analysis, deployment, and reporting.

4) Review

At this stage, you will be able to review the success or failure of your execution stage with well-defined metrics and KPIs, and evaluate your overall ROI on the platform.

Choosing a robust enterprise service management (ESM) tool, like ServiceNow, can greatly help in automating your processes and streamlining them for increased business efficiency. However, its initial implementation success is critical to building a positive user experience across your organization. Simply buying a ServiceNow license by itself is not enough. In the end, if your users are not able to access or use the full features of the ServiceNow tool, you will not be able to generate the kind of value you could have. To learn more about 3 other tips to make the most out of your ServiceNow investment, download our FREE guide below. For anything else, drop a comment below or contact us today.

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Topics: ServiceNow, ITOM, ITSM