Whatever industry you operate in; you have to rely on effective IT to keep it running. Downtimes and service outages can cost you millions in revenue and reputation. Companies are constantly investing in the latest ITOM technologies, to keep on top of the constantly changing IT landscape.
Robust IT Operations Management (ITOM) solutions can streamline your IT, manage your risks and protect your brand reputation. ServiceNow, a multi-billion Platform-as-a-Service (PaaS) company, provides a comprehensive solution for the IT Operations Management (ITOM) market. As a leader in the IT Service Management (ITSM) market, ServiceNow also offers a unique experience of being able to join ITOM + ITSM, that it calls the “art of making 1+1=3”.
No two businesses use ServiceNow ITOM alike. However, here we list some unique ways that you can get more out of your ServiceNow investment by using the tool to its efficient best.
Using Multiple MID Servers To Balance Loads
The Management, Instrumentation and Discovery (MID) Server does a lot of work. It can run Discovery and Orchestration activities at the same time. But, if you work it too hard, you will run into issues. Utilizing more than one MID server, balances your load and provides a smoother operation.
Complete CMDB Equal Success
ServiceNow’s configuration management database (CMDB), doubles up as a repository that stores data on various IT assets. The more effort you put into creating your CMDB, the better everything else will be. Using ServiceNow Discovery, you can import all infrastructure related devices into CMDB. You can also use third-partys like Microsoft SCCM to queue all Windows devices. With a complete CMDB, ServiceNow ITOM can help you deal with incident, problem, and change management better as you get complete visibility.
Configure Your Event Management
ServiceNow’s event management gives you visibility over your entire IT environment on a universal dashboard. It proactively informs you of any performance issues and helps you weed out outages. But if you just connect event management to your sources, you will be hit with a barrage of events and alerts that can be overwhelming.
You must prioritize alerts based on their importance, and don’t want everything set to instant updates. Begin by getting an idea of what alerts interest your business the most.
Utilize Orchestration To Increase Productivity
Service Orchestration automates repetitive, laborious processes that can solve frequent errors, and hugely reliving the burden on your IT’s time and resources. For example, using integration capabilities, you can partner with other services like Microsoft PowerShell. By leveraging Orchestration within a workflow, you can do a lot out-of-the-box. Don’t be afraid to try! ProV International Inc., a global MSP, provides one of the most comprehensive ITOM solutions within the ServiceNow ecosystem. Our longstanding partnership with ServiceNow, and our global pool of ServiceNow experts help you on your path to digital transformation.
Our unique methodologies are custom designed to suit your personalized needs. Our ready-to-go solutions like the ProV UpStart solution, ensure rapid implementation that is critical to your long-term success. To learn more about ProV ITOM services, drop a comment below, or contact us today.
