5 Signs You Need to Change Your Managed Service Provider

Sep 04, 2018

No matter what kind of business you run, IT issues crop up from time to time. This is why you have invested in a managed service provider (MSP). So, you don’t have to worry. But, are you worried? 

Are you facing recurrent IT issues despite investing in an MSP? Are you facing outages that are taking longer to fix? In case of an issue, have you found it hard to get someone on a helpline, because they are on a different time zone? If you can’t answer these questions to your satisfaction, it may be time to change your managed service provider.  

An able MSP will use best-in-class tools and technologies to deliver the best solutions. They will take a proactive approach to be able to detect and solve problems before they can cause you harm. They will also prevent the likelihood of the issue arising again. Here, we look at 5 tell-tale signs that you should be looking to change your managed services partner. 

1) Your MSP Has Slow Response Times 

 Any business can be faced with internet outages and server crashes. But, when it does, your provider should get on it immediately. If it takes ages for your MSP to respond, you are potentially faced with loss of production and money. Service outages can cost you millions

2) Your MSP Does Not Have 24/7/365 Monitoring 

 Most employees in your company may work 9 to 5, but your network and your data never sleeps. As such, your managed services partner must be round-the-clock too. Your MSP must have the correct blend of remote and on-site personnel available at all times of the day and night to give you proactive 24/7/365 monitoring services. 

3) Your MSP Does Not Provide Data Backup 

 Any business will run dead without its data. How long can your business survive if you lost or compromised your key dataOur guess would be, not long. With strict regulations like the GDPR coming into effect in 2018, your MSP should have ironclad data protection and data backup plans for you. Failure to protect your data, will not only make you liable to lawsuits from your clients, but also huge fines from government bodies.  

4) Your MSP’s “Strategic Guidance Sounds More Like A “Sales Call 

The correct managed services provider for your business can double up as a virtual CIO. Many organizations have rudimentary knowledge of enterprise IT systems, and as such outsource their IT to an MSP. However, due to bad business practices, many MSPs use this as an opportunity to milk more out of their clients. Stuck with unnecessary expensive upgrades to your software you hardly use? Your MSP might have tricked you. 

5) You Have Outgrown Your MSP 

 Sometimes, your MSP might struggle to provide you with the best support, despite their best efforts. This might not always be their fault. Maybe, your company outgrew your MSP. Maybe, they simply don’t have the manpower or access to the latest technologies that you need to sustain and better your own growth. It might be time to part ways with your MSP.  

ProV International Inc, are an MSP that provides best-in-class IT support services with the right mix of on-site and remote support. We deliver robust security measures, strategic IT consulting, automation technologies like RPA, and a host of other services that can digitally transform your business for more agility.   

If you have identified your business to be in any of the situations above, download our FREE managed services checklist to know all that a premier MSP can do for you. For anything else, drop a below, or  contact us today.  


IT Services Case Study - IT Services - ITSM


Share This Article

Topics: Managed Services, it managed services providers, IT Service Management Software, cloud providers, benefits of managed IT services, managed services statistics, why choose a managed service provider, pros and cons of managed services