5 IT Operations Management (ITOM) Best Practices

Aug 25, 2017

Does your company still view IT operations management (ITOM) as the custodians of your IT infrastructure? If so, you might not be getting the most out of your IT.

Traditionally, when we think of performance management we think of app owners and developers and seem to neglect the role IT plays in all of it. Your IT operations team can do much more than just being the first responders when a problem arises.

Here we list 5 IT operations management best practices that any organization, including yours, can follow to beef up agility.

1) Shift IT from Fire-Fighting Mode to Active Monitoring


Often times, despite the drawbacks of a break-fix model, companies can’t outgrow their traditional mentality of calling upon IT only when necessary. Don’t be one of them.

By adopting an ITOM best practice approach to infrastructure, you move on from the ad-hoc model of IT that can only fix problems once they have occurred. With 24x7 real-time monitoring via ITOM tools like ServiceNow, you can detect problems before they occur and drastically reduce your downtime.

2) Create SMART Goals & Prioritize


The SMART acronym is a best practice framework for setting goals that stands for Specific, Measurable, Achievable, Realistic, and Timely. It's a good idea to clearly define roles within your IT teams to increase accountability.

IT teams, especially for small businesses, often struggle to understand precisely what their workload or priorities are. Automated ITOM processes redirect issues to their respective problem solver and allows you to use your IT resources optimally.

3) Align ITOM with Service Delivery


Considering the vital role that IT plays in the evolving standards of your business, how you perceive your IT can be the difference between success and failure. If you continue to view IT operations as something you call upon when the network in your conference room flickers or when your printer is being fussy, you aren’t exactly using what you have at your disposal to the fullest.

Advanced ITOM processes mean you no longer manage applications and infrastructure in a vacuum. Instead, ITOM is developing a keen understanding of your infrastructure with respect to your service delivery. ITOM processes and workflows are often designed around customer experience, allowing you to derive more ROI from it while giving your customers the seamless service delivery they expect.

4) Use a Single Window for Application & Infrastructure

Using an automation tool like ServiceNow can bring together enterprise-class monitoring, event management, and operational analytics in a centralized in a 360-degree view that allows you to evaluate the health and performance of your IT infrastructure.

What’s more? You can strengthen your ITSM experience with ITOM, to greatly increase availability of resources amd foster accountability while still complying with SLAs.

5) Partner with a Trusted MSP to Save Costs & Increase ROI


Unless you’ve already hit your peak as a business and are regularly churning out profits year-on-year, budgets are tight. Small businesses often have to make the hard choice between managing costs and expectations. However, there is an easy solution to solve the conundrum.

Able managed service providers (MSPs) harbor an impressive array of technology experts and tools that make devising your ITOM strategies easier. MSPs can align your IT with your business objectives.

ProV’s ITOM tools from ServiceNow can greatly help you put in holistic processes, automate workflows, and puts IT at the center of your organization to enable agility. Our solutions provide companies with new ways to drive their IT teams that recovers increased business value. If you’re still making up your mind to opt for ITOM, check out our blog, 8 Reasons Your Company Needs ITOM to Help Streamline Processes, drop a comment below, or contact us today.

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