IT Operations Management (ITOM) refers to the act of monitoring all IT infrastructure components, including individual apps, services, storage, networking, and connectivity essentials within an organization. The presence of ITOM helps increase the availability, proficiency and performance of the enterprise processes and services.
ITOM helps set up processes by which IT approaches deployment, implementation, and support services. It outlines how issues are resolved within an organization as standard practice. ITOM can greatly help your enterprise streamline your hardware, software, mobile services and IT support with clearly defined processes. ITOM can be implemented in-house or can be outsourced to a Managed Service Provider.
Here, we suggest 8 ways ITOM can help your business streamline processes:
1) Real-Time Visibility
A functional ITOM policy will continuously assess your service operations and state of SLA compliance. Due to improved communication between IT teams and other business verticals, you can now detect and resolve service outages, even before they occur.
2) Optimal Usage of IT Resources
With better visibility, you will always have reports on the state of your IT resources. This will help you avoid duplication, or underutilizing your resources. ITOM also includes support for transformation projects, downsizing, virtualization, consolidation and the Cloud.
3) Plan for the Future
ITOM helps you define clear and attainable goals by anticipating future business needs. You can streamline IT delivery through service-oriented capacity planning, and plan budgets according to your business demand.
4) Ensure Optimal Performance
ITOM lets you control the performance of IT infrastructure and apps, identify performance issues, and decrease incident-resolution time through multi-platform correlation. By having the ability to evaluate current and past performances in detail, you will be better prepared to plan for optimum performance, always.
5) Communicate Better
With every piece of data pertaining to your IT at your fingertips, you can now focus solely on decision making and how you want to progress with your available resources. This will help you improve communication not only internally between employees and management, but also clients and customers.
6) Singular Point of Monitoring
With a clearly defined IT Operations Management module, you can manage your alerts and notifications based on their priority level from a central point of view. You can now consolidate and secure mission-critical IT processes and provide independent, in-depth, and consistent reporting based on facts.
7) Cost Saving
Through instant visibility, you can now quickly identify the root-cause of a problem. This will help you reduce the number of incidents occurring, as well as reduce the downtime for each. Smaller downtimes will help your Company save cost from wastage of valuable billable resources. You can also control your overall budget better, and allocate resources according to your needs.
8) Automate Workflows
IT Operations Management (ITOM) allows you to automate workflows on multi-operating systems, as well as quicken delivery of IT processes across platforms. You can also reduce the complexity of IT operations via cross-platform and cross-operating system coverage and mitigate risks all through your enterprise.
ProV, a global IT solution provider, and a long-time partner of ServiceNow ITOM can help you automate service deployment, utilize workflow designer, integrate manual services, tracking development processes/deliverables with SDLC, and controlling cost and performance. Our vigorous IT Operations Management tools help bridge the gap between traditional IT and new agile business initiatives. To learn more about how we can help you streamline your IT processes, you can drop us a mail at firstname.lastname@example.org.