ARS® Improves Efficiency and Reduces Costs with Field Service Implementation by ProV

ARS® / Rescue Rooter® is a leading provider of HVAC services with over 1,000 employees across the United States. With the growing workforce, ARS was facing business challenges such as loss of efficiency, long lead times due to manual scheduling, lack of proficiency with service orders, and inefficient resource utilization. To overcome these challenges, ARS required a more sophisticated Workforce Management Application that could provide planning, scheduling, and optimization (PSO) features.

The ProV Solution:
ARS selected ProV as their partner for the implementation of the IFS field service PSO application. The implementation team was made up of experienced solution architects, technicians, developers, testers, and project managers who had the ability to understand business requirements and translate them into a high-resolution solution.

ARS selected ProV as their partner for the implementation of the IFS field service PSO application. The implementation team was made up of experienced solution architects, technicians, developers, testers, and project managers who had the ability to understand business requirements and translate them into a high-resolution solution.

Successful Implementation:
ProV successfully delivered the implementation on an expedited timeline and ARS saw instant benefits. The speed to market increased, with a 90% increase in the ratio of jobs completed in a given day. Overhead costs were reduced by 25%, leading to cost control. The call volume increased by 75%, with a higher visibility of the volume of requests received.

Supporting Activities:
ProV was critical in supporting ARS with their Integration Engine Development activities. The team prepared XML data files, CSV/XLSX data files, testing scenarios, use cases scenarios, and data validation. The scope identification activities, prototyping, and solution mapping were done using the Postman application.

Continued Development:
ARS has raised new requirements for the implementation of Automated Intelligent Travel Profiles, and the ProV team is focused on addressing these activities.

Customer Feedback:
Chris Yale, Senior Director of Application Development at ARS, expressed his gratitude for the project, stating, “ProV has saved us thousands of dollars annually and we’re now able to generate more revenue, estimated in the millions of dollars. We’ve experienced a 15-25% increase in efficiency with this field service solution.”

Conclusion:
The IFS Field Service PSO implementation by ProV has helped ARS improve efficiency and reduce costs, leading to increased revenue and improved customer satisfaction. The continued development of Automated Intelligent Travel Profiles will further improve the efficiency of ARS' field service operations.