Fairbanks Streamlining Field Service Operations with IFS Field Service Management

The Challenge:
Fairbanks, a leading supplier of industrial trucking scales, was facing several challenges in their field service operations. With over 700 customers in various locations, providing timely solutions to customers was a major challenge. Additionally, Fairbanks was facing difficulties in capturing service requests in one call, managing parts and products required for the field service technicians, and generating billing and invoices for proper accounting.

The Solution:
ProV, a leading provider of field service management solutions, organized regular sessions to understand Fairbank's business needs. After analyzing the customers' requirements, ProV presented a demo of IFS Field Service Management as the solution for Fairbanks' field service operations.

Implementation:
ProV, a leading provider of field service management solutions, organized regular sessions to understand Fairbank's business needs. After analyzing the customers' requirements, ProV presented a demo of IFS Field Service Management as the solution for Fairbanks' field service operations.

Outcome:
The implementation of IFS Field Service Management by ProV helped Fairbanks streamline their field service operations and improve the customer experience. The unique customer portal provided a centralized platform for managing service requests and quotes, while the mobile on- site capabilities allowed the field team to work efficiently and effectively. The regular training sessions provided by ProV ensured that the team was fully trained and equipped to use the software to its full potential.

Conclusion:
The implementation of IFS Field Service Management by ProV was a major success for Fairbanks. It provided a solution to the challenges faced by the company in their field service operations and helped improve the customer experience. With the software's mobile on-site capabilities, centralized customer portal, and regular training sessions, Fairbanks was able to streamline their field service operations and work more efficiently.