Automating Field Service Management for Gosiger

Problem:
Gosiger, a large machine manufacturing company, faced several challenges in managing their field service operations. These challenges included capturing service requests and tracking issues in detail in one call, integrating with other software, maintaining stock and inventory status, managing parts in the field, generating invoicing after repair work, and tracking the stock status of repair technicians' trucks.

Solution:
To address these challenges, Gosiger chose ProV to implement the IFS Field Service Management solution. ProV was selected based on their expertise and ability to understand the business's pain points and provide a solution.

Implementation:
ProV was able to assist Gosiger in automating the request and task generation process, allocating multiple tasks to technicians, generating reports on-site through a mobile device, maintaining stock in the warehouse, and automatically generating preventative maintenance tasks. The IFS Field Service Management solution was customized and integrated with other software used by Gosiger to streamline their operations and improve efficiency.

Outcome:
The implementation of the IFS Field Service Management solution by ProV proved to be a success for Gosiger. The ability to manage service requests and issues in detail in one call, maintain inventory and stock status, generate invoices, and track the stock status of repair technicians' trucks has helped Gosiger improve their field service operations.

The Vice President of Product Support, Roger O'Connor, praised ProV's commitment to the project and their professional approach even in the face of challenges associated with business disruptions. He also stated that because of ProV's commitment, Gosiger had purchased a managed services package to continue getting the most out of their field service software.

Conclusion:
ProV's expertise and ability to work closely with Gosiger as a partner allowed the implementation of the IFS Field Service Management solution to be a success. The solution has helped Gosiger automate their field service operations and improve efficiency, which has resulted in a better customer experience.