The Latest Updates in Field Service Technology
The field service industry is completely customer-centered and pushes its boundaries continuously. The field service best practices are always being updated to serve customers better. Different forms of technologies drive the improved efficiency of the field service industry. This article highlights the latest updates in field service technology.
Artificial intelligence and machine learning
Artificial intelligence and machine learning are two of the top technologies increasingly applied in improving the first-time fix rate. The first-time fix rate will increase if techs arrive with all the required tools and insights. These tools and insights can be gotten with artificial intelligence and machine learning.
The technologies will drive automated scheduling. As AI and ML are increasingly applied, scheduling is automated based on an analysis of customer trends and maintenance and repair patterns. Artificial intelligence and machine learning are important technologies for creating smart predictive systems, which are critical for improving first-time fix rates.
Self-service apps and portals
Self-service apps and portals are increasingly being adopted in the field service industry. These self-service solutions allow customers to make requests without calling or visiting a physical location. Self-service apps and portals equip are designed for enhanced communications between clients, techs, and field service companies.
The adoption of self-service apps and portals was particularly driven by the coronavirus pandemic. Self-service apps equipped the field service organizations to improve the quality of their customer service during the pandemic. We consider self-service apps and portals one of the field service best practices that were particularly reinforced in recent times.
Internet of things
The Internet of things can be extensively applied to enhance the connectivity between humans and machines. With the application of the Internet of things in field service management, the field service organizations will get more information from machines that can be applied for proactive repair and maintenance rather than corrective maintenance and repair.
The application of augmented reality in the field service sector is particularly in training and when the techs are carrying out repairs. There is increased integration of augmented reality in the sector. The technology has been increasingly applied in both the systems and devices applied in the field service sector. The advantages of this technology also mean that adoption will increase in the nearest future.
Drones and robots
Drones and robots are some of the latest resources that field service companies are applying to improve their overall efficiency and productivity. The application of drones and robots are definitely some of the field service best practices applied in the monitoring of machines and ensuring the efficient allocation of resources. The application of drones in the management of machines is especially useful when the machines are being used in inaccessible areas.
Robots are applied in the field service industry for carrying out particularly difficult and risky tasks. This is one of the field service best practices that are bound to be increasingly applied over time.
Updates in field service technology are designed to improve the quality of service offered. As highlighted above, several technologies are being increasingly applied in the sector and more technologies are bound to be applied in the future.