How to Manage Facility Maintenance with ServiceNow

Sep 11, 2022

How to Manage Facility Maintenance with ServiceNow

Facility maintenance can be hard to manage, especially if you have many facilities spread out over multiple states or countries, each with its own set of rules and processes that must be maintained by the staff in charge of maintenance at each location.

Luckily, it's possible to make facility maintenance easier to manage using ServiceNow, the enterprise cloud platform that provides tools and workflows that can help any organization create more efficient workflows and processes that will improve how your facilities are managed and maintained. This guide will give you some tips on how to do just that!

1) Prioritize & categorize your assets

Facility maintenance can be a tedious and time-consuming task for the facility manager. Asset management is an excellent way to reduce the workload. A service desk, such as the ServiceNow platform, allows organizations to create assets, assign tasks and set priorities for their assets. This enables a facility manager or supervisor to focus on asset management rather than complete facility maintenance duties.

When an asset becomes faulty or needs servicing, they can assign it a priority level – indicating that it needs repair as soon as possible. When checking the status of one of these assets, you will see all of its assigned tasks that are overdue, making it easy for you to deal with them accordingly.

  • Flag Reoccurring Issues

One of the most efficient ways to manage maintenance is by flagging recurring issues before they happen. Take action now to avoid future incidents and stay on top of existing problems.

  • Set Target Dates for Status Change Requests

Setting target dates for status change requests gives your team a heads up about when an issue will happen again so you can take the necessary steps beforehand to prevent any surprises and solve the problem quickly.


Would you like to see how ServiceNow can help with Facilities Maintenance at your company? Contact us today!


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