As much as a business can build its success on technology, infrastructure failure, application downtime, and service outages can undo everything. Did you know downtimes can cost you up to $83,000 per minute?
Before you can fix your issues, you must learn to identify them. Here, we list 5 signs you need help with your ITOM.
1) Dwindling Application Usage
If you’ve paid for an enterprise software, but are not using it to its full potential, or at all, it is costing your business money. There can be many reasons for this. Plenty of companies end up investing in the wrong software due to receiving bad advice. Many end up paying extra for features they don’t use. While other times, due to bad implementation techniques, and insufficient training, employees aren’t able to derive the utmost ROI from your enterprise software.
2) Poor Customers Reviews
A faulty upgrade, or application downtime can hugely alter how you deliver services to your customer. If you’re receiving negative feedback on a consistent basis, maybe it’s time to re-evaluate your ITOM strategies.
3) Losing Out To Rivals
Even if you’ve managed to carve a niche market for yourself, you can be sure there are competitors already out there trying to take your clients. The time it takes to go from ‘state-of-the-art’ to everyday is much shorter today due to massive technological advances. Constant innovation is key. If you find that you’re consistently losing business to your rivals, and are unable to innovate, how you do ITOM needs revamp.
4) You Don’t Have Services Mapping
Service mapping refers to creating a ‘map’ of all the devices, applications, and infrastructure. By having a unified view of all your resources, you are better able to judge each one’s utilization. Thus ensuring, you get the optimum return on your investment.
5) You Have Slow Response Times
Orchestration refers to the process of incorporating multiple applications or services to achieve automation and synchronize data in real-time. Services like ServiceNow Orchestration helps you automate IT processes for ITOM. Orchestration can help you reduce tasks, progress productivity, and accelerate processes for quicker response times.
6) You Haven’t Adopted Cloud Management Yet
It is 2018 and you still haven’t adopted the Cloud yet. Think about that for a second. A solid ITOM structure is incomplete without transition to the cloud. If you’re worried about migration to the cloud, managed service providers (MSPs) can help you transition without burning a hole in your pocket.
If you’ve struggled with any of the issues mentioned above, you need to move over a break-fix methodology for IT operations management (ITOM). MSPs like ProV can help you evaluate your IT infrastructure and applications so you only pay for what you need. We can also help you select the correct software for your specific needs, and help you get more out of your existing software license.
ProV ServiceNow ITOM and ITSM services, offer benefits like:
- Proof-of-Value for ServiceNow ITOM applications
- Service Insight & Service Aware CMDB: Event Management & Discovery
- Service Mapping and Cloud management
- Operational Assessment & Service Automation: Orchestration
- Incident Management, Real-time chat, and SLA integration
To learn how to drive more ROI from your ITOM while providing your customers flawless service delivery, drop a comment below or contact us today.
