Our Solutions

Customer Experience Solutions

Customer First, Customer for Life

In the digital economy competition knows no boundaries. It’s no longer good enough to have great products or great services, customers demand to be delighted through great experiences. ProV's customer experience solutions are at the intersection of intelligent design and customer empowerment. Customers demand intuitive digital experiences that reduce the friction of service and support. Learn more about how our innovation can create new Customer Experiences in the following areas: Customer Service Management, Customer Relationship Management, Virtual Support Management.

Customer Service Management

Every contact center manager is pressured to improve customer service quality, while reducing cost of operation. By offering omni-channel support options, integrated into intelligent workflow and automation, ProV designs a user experience that is intuitive from the first customer interaction. ProV CSM solutions lower support cost, improve response times and increase customer satisfaction.

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CSM

Customer Relationship Management

ProV’s CRM solutions put the “Relationship” back into the customer management lifecycle. ProV will reduce the inefficiencies created by multiple contact and communication systems. With one platform to engage customers, see order history, access management, support cases, social media comments, and other interactions, account managers and customer success teams can now increase customer affinity and drive retention. ProV helps you take advantage of a multi-channel customer environment that can easily incorporate third party service providers and channel partners.

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CRM

Virtual Support Management

ProV’s VSM offerings can instantly scale your business operations with highly trained customer service and support agents. ProV’s virtual support management services will support your operation today, while building the knowledge and automation foundations for AI, ChatBot and predictive agent assist technologies. We focus on driving improvements through intelligent apps, analytics and creating comprehensive solutions that ultimately increase user retention and connect the human and digital experience.

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VSM
The Real Impacts That Service Outages Have On Your Business

The Real Impacts That Service Outages Have On Your Business

Service Outages & Your Business. Legacy IT management systems simply haven’t kept up with the demands of modern enterprises. Shortfalls in IT Operations management lead to service outages, but the question stands: How do these outages really impact a business?

This white paper outlines some of the biggest impacts of service outages on an enterprise and how you can overcome them, including:

  • Monetary losses
  • Time / productivity impacts
  • Resource Consumption

The Current State of Field Service Management During COVID-19

Free White Paper: The Current State of Field Service Management During COVID-19

Enter your email to download this free white paper that reveals the most frequent challenges, safe guards and opportunities of running a field service business during COVID19.  Get a recommendation on the best field service, scheduling and dispatch software, too. 

Restoring Confidence in Your CMDB

Free White Paper: Restoring Confidence in Your CMDB

Enter your email to download this free white paper that helps you navigate common challenges and how to make your CMDB data trustworthy and accurate.

 
What Everyone Must Know About Boomi for IFS Applications ERP

Free White Paper: What Everyone Must Know About Boomi for IFS Applications ERP

Enter your email to download this free white paper that helps you understand how Boomi's intelligent data integration tool can help improve the way your instance of IFS Applications will work! 

 
Why Companies Pick SugarCRM to Grow their Business Case Study

FREE CASE STUDY: Why Companies Pick SugarCRM to Grow their Business

Learn how ProV was able to improve this Gaming Resort Developer’s customer relationships through a simple Sugar CRM integration. This one simple thing provided the business with better visibility on how the customers are playing and ultimately support its growth initiatives.

The results were significant:

  • Seamless & Intuitive User Experience
  • Consolidation of Scattered Customer Data
  • Protection of Confidential Data

Ultradent Customer Service IFS Applications ERP Case Study

Free Case Study: Ultradent Customer Service IFS Applications ERP Solution

Enter your email to learn how ProV International, an IFS certified partner implemented a new customer service solution to help streamline Ultradent's global processes with IFS Applications 10.

Successfully Optimizing Service Management during the Uncertain times of COVID-19

Free Guide: Successfully Optimizing Service Management during the Uncertain times of COVID-19

Service companies during the pandemic experienced immediate changes in their business. Many felt uncertain what was going to happen next.

Download this guide to learn how Gosiger was able to successfully optimize their field activities and adapt with our innovative solutions.

ProV International Collaborates with Global Leader in Scale Technology for Better Service Management

Free Guide: ProV International Collaborates with Global Leader in Scale Technology for Better Service Management

Learn how this heavy-duty industrial scale manufacturer was able to achieve their vision of innovation with a one-stop field service management solution.

Free case study reveals the results of effective project implementation in alignment with client objectives.

Field Service Software Case Study for Large Insurance Company

Free Case Study: Field Service Software Case Study for Large Insurance Company

Learn how this large scale road side assistance insurance company was able to achieve their vision of innovation with a one-stop field service management solution.

Free case study reveals the results of effective project implementation in alignment with client objectives.

5 Ways to Create Profitable Customer Experiences Through BPO

FREE GUIDE: 5 Ways to Create Profitable Customer Experiences Through BPO

Discover how cutting edge outsourcing services will boost your businesses profitability through the roof.

The guide provides tips and indicators, covering: 

  • Ways to save time and resources
  • Benefits of Having a Dedicate BPO
  • Quickly Scaling Your Operation
  • How to Lower Operating Costs
  • Improving Your Brand Reputation
Spreadsheets vs FSM Software

Free Guide: Spreadsheets vs FSM Software

Is Your Business Ready for Digital Transformation?

Enter your email address to get instant access to a FREE PDF Checklist on how to successfully prepare your service organization for success.

Learn about the following:

  • The Disadvantages of Spreadsheets
  • The True Benefits of FSM Software
  • Ways to Replace Spreadsheets
  • The Best Tool for Field Service Management
Everything You Need to know about IFS Service Management Software

Free Guide: Everything You Need to know about IFS Service Management Software

IFS Provides the tools companies need to lead without compromise. IFS is a best-in-class service delivery software that's built with your needs in mind. 

Discover everything you need to know about the IFS Service management solution, from capabilities to configurability. Enter your email address to download this free guide. 

Why Choose IFS for Service Management Guide

Free Guide: Why Choose IFS for Service Management Guide

IFS Provides the tools companies need to lead without compromise. IFS is a best-in-class service delivery software that's built with your needs in mind. 

Discover everything you need to know about the IFS Service management solution, from capabilities to configurability.

Free eBook! 3 Ways to Deliver a Best in Class Field Service Experience

Free eBook! 3 Ways to Deliver a Best in Class Field Service Experience

This guide reveals the tools and methods successful service companies use to delivery great field service results and meet customer expectations.

Free eBook! 6 Ways Low-Code Improves Your Field Service Agility

Free eBook! 6 Ways Low-Code Improves Your Field Service Agility

Download this free guide. It reveals the ways a low-code field service software is used to deliver great service results and meet customer expectations with agility.

Free eBook! How to Future-Proof Your Field Service Technology Infrastructure

Free eBook! How to Future-Proof Your Field Service Technology Infrastructure

Free guide reveals how to make sure your company's technology infrastructure is ready for the future and continuing to meet customer demands.

Free eBook! 8 Innovative Approaches To Protect Your Healthcare Patient Data

Free eBook! 8 Innovative Approaches To Protect Your Healthcare Patient Data

As hospitals and healthcare organizations of all sizes struggle to protect their assets, systems, and patient records, the threat of cyber-attacks only continues to grow, overwhelming existing budgets and available means of security.

This e-book will illustrate: 

  • The current and future cyber risks in healthcare
  • Available solutions, technologies, and strategies to protect your patients from the dangers of the Digital Age
  • How to protect assets, systems, and patient records to minimize the threat of cyber-attacks
Free eBook! Top Ways to Achieve GDPR Compliance Requirements with Matrix42

Free eBook! Top Ways to Achieve GDPR Compliance Requirements with Matrix42

Free guide reveals what the General Data Protection Regulation ( GDPR ) implies for IT departments and how Matrix42 can help with accountability and risk management. 
Free eBook! Battling an Invisible Threat: The Best Way to Prevent Security Threats at Your Organization with Matrix42

Free eBook! Battling an Invisible Threat: The Best Way to Prevent Security Threats at Your Organization with Matrix42

Free guide reveals the best way to prevent security threats at your organization. Learn how ITAM and Matrix42 asset discovery can secure the enterprise and mitigate risk from hidden dangers.
10 KPIs for Medical Device Manufacturers to Improve Service Operations

FREE CHECKLIST: 10 KPIs for Medical Device Manufacturers to Improve Service Operations

Discover how to measure and monitor the performance of your service organization. 

The guide provides tips and indicators, covering: 

  • Compliance standards 
  • Mean time to failure
  • Equipment Utilization 
10 FAQ's on Hosting  IFS Applications in the Cloud

Free Checklist: 10 FAQ's on Hosting IFS Applications in the Cloud

Enter your email to download this free guide that reveals the 10 most frequently asked questions by those considering to move their IFS applications to a cloud hosting solution. Also, discover features of the Microsoft Azure cloud hosted infrastructure services for customers installing the IFS ERP application.

The Ultimate ERP Checklist

Free Checklist: The Ultimate ERP Checklist

Enter your email to download this free checklist that helps you manage an ERP implementation. Also receive free information and recommendations for deciding on an ERP system.

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