Our Solutions

Customer Experience Solutions

Customer First, Customer for Life

In the digital economy competition knows no boundaries. It’s no longer good enough to have great products or great services, customers demand to be delighted through great experiences. ProV's customer experience solutions are at the intersection of intelligent design and customer empowerment. Customers demand intuitive digital experiences that reduce the friction of service and support. Learn more about how our innovation can create new Customer Experiences in the following areas: Customer Service Management, Customer Relationship Management, Virtual Support Management.

Customer Service Management

Every contact center manager is pressured to improve customer service quality, while reducing cost of operation. By offering omni-channel support options, integrated into intelligent workflow and automation, ProV designs a user experience that is intuitive from the first customer interaction. ProV CSM solutions lower support cost, improve response times and increase customer satisfaction.

Free Consultation
CSM

Customer Relationship Management

ProV’s CRM solutions put the “Relationship” back into the customer management lifecycle. ProV will reduce the inefficiencies created by multiple contact and communication systems. With one platform to engage customers, see order history, access management, support cases, social media comments, and other interactions, account managers and customer success teams can now increase customer affinity and drive retention. ProV helps you take advantage of a multi-channel customer environment that can easily incorporate third party service providers and channel partners.

Free Consultation
CRM

Virtual Support Management

ProV’s VSM offerings can instantly scale your business operations with highly trained customer service and support agents. ProV’s virtual support management services will support your operation today, while building the knowledge and automation foundations for AI, ChatBot and predictive agent assist technologies. We focus on driving improvements through intelligent apps, analytics and creating comprehensive solutions that ultimately increase user retention and connect the human and digital experience.

Free Consultation
VSM
The Real Impacts That Service Outages Have On Your Business

The Real Impacts That Service Outages Have On Your Business

Service Outages & Your Business. Legacy IT management systems simply haven’t kept up with the demands of modern enterprises. Shortfalls in IT Operations management lead to service outages, but the question stands: How do these outages really impact a business?

This white paper outlines some of the biggest impacts of service outages on an enterprise and how you can overcome them, including:

  • Monetary losses
  • Time / productivity impacts
  • Resource Consumption

The Current State of Field Service Management During COVID-19

Free White Paper: The Current State of Field Service Management During COVID-19

Enter your email to download this free white paper that reveals the most frequent challenges, safe guards and opportunities of running a field service business during COVID19.  Get a recommendation on the best field service, scheduling and dispatch software, too. 

Why Companies Pick SugarCRM to Grow their Business Case Study

FREE CASE STUDY: Why Companies Pick SugarCRM to Grow their Business

Learn how ProV was able to improve this Gaming Resort Developer’s customer relationships through a simple Sugar CRM integration. This one simple thing provided the business with better visibility on how the customers are playing and ultimately support its growth initiatives.

The results were significant:

  • Seamless & Intuitive User Experience
  • Consolidation of Scattered Customer Data
  • Protection of Confidential Data

Ultradent Customer Service IFS Applications ERP Case Study

Free Case Study: Ultradent Customer Service IFS Applications ERP Solution

Enter your email to learn how ProV International, an IFS certified partner implemented a new customer service solution to help streamline Ultradent's global processes with IFS Applications 10.

5 Ways to Create Profitable Customer Experiences Through BPO

FREE GUIDE: 5 Ways to Create Profitable Customer Experiences Through BPO

Discover how cutting edge outsourcing services will boost your businesses profitability through the roof.

The guide provides tips and indicators, covering: 

  • Ways to save time and resources
  • Benefits of Having a Dedicate BPO
  • Quickly Scaling Your Operation
  • How to Lower Operating Costs
  • Improving Your Brand Reputation
Spreadsheets vs FSM Software

Free Guide: Spreadsheets vs FSM Software

Is Your Business Ready for Digital Transformation?

Enter your email address to get instant access to a FREE PDF Checklist on how to successfully prepare your service organization for success.

Learn about the following:

  • The Disadvantages of Spreadsheets
  • The True Benefits of FSM Software
  • Ways to Replace Spreadsheets
  • The Best Tool for Field Service Management
10 KPIs for Medical Device Manufacturers to Improve Service Operations

FREE CHECKLIST: 10 KPIs for Medical Device Manufacturers to Improve Service Operations

Discover how to measure and monitor the performance of your field service organization. 

The guide provides tips and indicators, covering: 

  • Compliance standards 
  • Mean time to failure
  • Equipment Utilization 
10 FAQ's on Hosting  IFS Applications in the Cloud

Free Checklist: 10 FAQ's on Hosting IFS Applications in the Cloud

Enter your email to download this free guide that reveals the 10 most frequently asked questions by those considering to move their IFS applications to a cloud hosting solution. Also, discover features of the Microsoft Azure cloud hosted infrastructure services for customers installing the IFS ERP application.

The Ultimate ERP Checklist

Free Checklist: The Ultimate ERP Checklist

Enter your email to download this free checklist that helps you manage an ERP implementation. Also receive free information and recommendations for deciding on an ERP system.

Take your Customer Experiences to the Next Level

Request A Free Quote Today