The 6 Steps Needed TO PUT Employee Satisfaction Strategies Into Action

Nov 29, 2018

One of the biggest leadership challenges for companies is employee engagement. Every company needs its employees to take the initiative and complete tasks with minimal guidance. Of course, the expectation is that these ‘empowered employees’ will still perform activities consistent with the bigger organizational goals and objectives.

Traditionally, business leaders have been wary of giving up control. Micro-management and poor people management strategies have contributed to low-morale workplaces. Thankfully, today that culture is shifting. Businesses have begun to realize the importance of happy employees. Happy employees usually result in happier customers.

The modern workplace also puts enormous demands on employees. Increased competition, globalization, stricter regulatory and compliance requirements, and heightened consumer expectations require your organization to operate with optimum agility and speed.

So, how do you keep up with a dynamic market filled with competition and also give your employees a workplace they love to work for? Here are 6 ways, you as a business leader, can put your employee satisfaction strategies into action.

Step 1) Put The Right People In The Right Roles

Recruitment is not an easy job. As standards and requirements change dynamically, you must ensure that your talent acquisition goals are aligned with your company goals. Providing proper training and development to new employees through robust HR service delivery models helps build a culture of trust and accountability. Following best practices for onboarding new employees also helps increase your retention rates.

Step 2) Foster Open Communication

 A lot of companies find themselves stuck in exclusive ‘top-down’ communication channels. While this gives almost complete control to boardroom level members on what they want to say or hear, it is extremely detrimental to the subordinate employees. With a strict top-down approach to communication, your front-line employees feel left out of making meaningful decisions. This leads to a negative work culture that cultivates fear. As a leader, you should be able to give clear directions to your team. But, you should also be open to receiving feedback from the people who interact with paying customers on a daily basis.

Step 3) Automate Where You Can

In a report by ServiceNow, only 37% of HR service delivery processes, and 53% of IT services are automated within an organization. When your IT and HR teams, the two departments at the heart of your business are spending the majority of their time doing repetitive tasks, your business risks falling behind. If you haven’t thought about automated service delivery yet, now is the time to do so!

Step 4) Identify And Improve Critical Business Tasks

 The same survey by ServiceNow found that around 46% of companies think they will need automation to manage increasing workloads in the near future. 93% also think that a high number of mundane tasks destroys employee creativity which directly links to employee satisfaction. By automating, improving, and monitoring key service areas like HR, IT, and customer service through a powerful tool like ServiceNow, you are better equipped to unleash the creativity of your employees for better business results.

Step 5) Follow Best Practices To Remain Agile

How capable is your company to adopt this change to automation? When you follow best practices like ITIL (Information Technology Infrastructure Library), not only do you remain agile for IT Service Management (ITSM) implementation, you also remain agile enough to adapt to changes across all other business departments like HR and customer service too.

Step 6) Stop The Micromanagement

 You’ve hired the right people, opened communication channels, identified key business processes, automated them, and built a framework for success on best practices like ITIL by using a powerful tool like ServiceNow. All of that will be in vain if you are unable to stop fostering a culture of micro-management. Numerous studies show that managers who are unable to delegate and tend to assert their authority create a negative culture in businesses. The final step is to create defined metrics and goals, while letting your team be accountable for their respective roles, without micromanaging them.

Ready to get started on your own journey to employee success? Give us a call at ProV. We are a premier global managed service provider that helps businesses like yours unleash the power of their employees by providing the right technology tools at their fingertips. We are preferred partners for ServiceNow implementations and provide dedicated services for IT Service Management (ITSM), IT Operation Management (ITOM), Customer Service Management (CSM) and Human Resources Service Management. We can streamline all your internal processes for optimal efficiency and can even help you run your entire IT department for a flexible fee. To learn more, request a FREE consultation for your company today.

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Topics: hrsm, human resources software, hr tools, hr management, employee on-boarding software, employee experience solutions, employee satisfaction strategies