One of a Human Resources Department's strategic business duties is to drive your organization's recruitment and retention processes to create a highly engaged, motivated and productive workforce. While sometimes new faces can help find new perspectives and solutions, a high turnover rate is usually bad news for a company. If your recruitment processes and your retention numbers are poor it quickly can become a crisis that HR will need to manage. This is where HR management software can significantly reduce confusion for hiring managers, empower your line managers, improve the overall visibility of resources and processes, optimize communication with employees, and solve key challenges for HR and company leadership.
Key Challenges Faced by HR for Recruitment and Retention
1) Recruitment and Retention Costs
‘Cost-per-hire’ is a KPI for recruitment teams that companies work to keep in check. Recruitment requires your teams to sift through hundreds of applications and resumes to find the correct fit. Using recruitment software and automating big chunks of such processes, can greatly reduce your recruitment costs. On the other hand, you don’t want to be paying more to retain your talent from competitors. By improving the employee experience with employee experience solutions you can help build loyalty around your brand which in turn lowers your retention costs.
2) Communication
Talent acquisition and talent management are key aspects of a successful HR department’s operations. Constant and effective communication play key roles in attracting talent to your brand and keeping them there.
3) Employee Progress
Not every employee will be satisfied at being in the same position year after year. Most millennial and GenX employees look for a clear path of progression when they are employed somewhere. Having proper human resources software which helps you track and reward performances of employees at regular intervals helps build a meritocracy culture at your company and ultimately helps you retain more of your skilled employees.
How Can ServiceNow HR Service Delivery Help?
Built on the powerful Now platform ServiceNow HR Service Delivery has recently been highly rated in Gartner’s Market Guide for integrated HRSD solutions. ServiceNow HR service delivery can solve all of the above challenges and gives you the following benefits:
1) Higher Access to Services
When your employees can reach your HR and vice-versa with ease whenever the need arises, your employee satisfaction greatly increases and helps you retain more top talent.
2) Increase HR productivity
Using automation in workflows and case management and self-service with ServiceNow greatly increases response times and negates the need for employees to spend time on mundane repetitive tasks.
3) Streamline Onboarding and Off-boarding
ServiceNow gives you complete visibility over all your processes and resources across multiple departments. Using this information HR teams can better manage lifecycle events like on and off-boarding.
4) Optimal Service Delivery
Complete visibility and access to all key metrics of employee availability and requests from a centralized location helps streamline service management and delivery in-house and to customers.
ServiceNow has helped a leading tech giant reduce their case workload by 33%, and helped a healthcare pioneer save $9 million by optimizing HR services and delivery. Looking for ways ServiceNow can help you streamline your HR service delivery? Give us a call at ProV.
ProV is a long-term partner for ServiceNow products and services, and offers a wide range of services that help manage your employees, productivity and compliance better so that you get the most out of your investments. To get started on your effective HR optimization journey, take our FREE Consultation today!
