ServiceNow HR service delivery is a robust employee experience solution that provides an integrated suite of applications to manage your HR operations. From talent acquisition and retention to more complex multi-departmental processes like onboarding and off-boarding, the ServiceNow solution provides a single platform to supply all of a company’s HR service requirements.
Problems With Finding The Right Talent
Hiring the right talent for your company is an important part of the success your company ultimately achieves. HR leaders face unique complexities when it comes to talent acquisition and retention like a dynamic candidate market, rapid technological advances, and evolving requirements for a role. Acting as the mediator between your requirements and talent that best fits the role, here are some pressing problems talent acquisition leaders face:
1) Shifting Candidate Market
While unemployment rates at most developed markets are at their all-time lows, employers now find themselves needing to have a distinct brand to be relatable to potential hires. This is mostly due to an influx of candidates from the millennial and GenX generations who have some specific needs and desires in progression of their career. This requires the communication outbound and within your organization needs to be spot on to attract. Better communication channels also mean more efficient hiring practices as everyone is aware of the steps during a typical selection process.
2) Technological Advances
While progress of technology is generally a good thing, some problems with too rapid a technology advance arise for companies. One aspect being the technology gap between existing employees and the latest technologies. Finding candidates well-versed in emerging technologies is a challenge for recruitment leaders. From a talent acquisition point of view within your company, your HR team can find it hard to stay on-top of evolving requirements without help from software with machine learning or artificial intelligence powered automated recruiting processes. On the plus side, investing in a platform that can automate parts of your recruitment and optimize them like ServiceNow human resources software means you don’t have to invest in huge recruiting teams.
3) Forecasting Requirements
Without a powerful performance analytics software, it is very difficult to figure out problems within workflows and workforce. An effective talent acquisition team should not only be able to recruit what they need, but also knows their upcoming needs and stay on top of trends.
What Can ServiceNow HR Service Delivery Do?
ServiceNow leverages the robust Now platform to abolish frustration and increase employee satisfaction through establishing a single point of contact for efficient, personalized HR services. The ServiceNow HR Service Delivery module contains dedicated features for:
1) HR Case and Knowledge Management
ServiceNow’s case and knowledge management features help you get over manual processes like emails and spreadsheets by standardizing documentation, interactions, and workflows for fulfilling HR requests.
2) Employee Service Center
ServiceNow’s employee service center helps you build a single custom center that helps HR find relevant information, get guidance workflow progression, and submit and track requests. ServiceNow can lower your HR costs and decrease the number of inquiries with employee experience solutions.
3) Onboarding and Transitions
ServiceNow enterprise onboarding and transitions allow HR teams to manage employee lifecycle events across various departments through automated orchestration for onboarding, off-boarding, relocation services, leave management, and much more across multiple departments like HR, IT, finance, legal, etc.
4) Safer Document Management
Going paperless and having the retention rules preset in liaison with corporate and legal not only improves efficiency in compliance, but also increases security through permission-based access protocols.
5) HR Performance Analytics
Continuously improving the employee satisfaction levels through efficient HR service delivery requires realtime visibility and powerful analytics and reporting that ServiceNow provides. ServiceNow helps you get into a huge library of key performance indicators (KPIs) that lets you stay on pace with organizational goals and results
Looking to streamline your talent acquisition and bring together various departments within your organization for maximum efficiency? Give us a call at ProV.
ProV are partners with ServiceNow for their products and services and offer a wide range of world-class services that help manage your employees, productivity and compliances better so you get the most out of your investment each time. To get started on your effective HR optimization journey, take our FREE Consultation today!
