Everyone is talking about robotics process automation (RPA) in 2018, but very few have got it right to reap its full benefits. Robotics process automation (RPA) takes repetitive, rule-based tasks and automates them with the help of software ‘bots’. The bots can mimic human behavior, and have found wide scale usage in everything from finance, human resources (HR), IT, and analytics.
When done right, RPA can provide multiple benefits like reduced costs, better customer experience, lower operational risk, improved internal processes, and it does not replace existing IT systems. However, there are a few things that if not done right, can hold back your ROI on robotics process automation.
1) You Can’t Set Or Manage Expectations
RPA can give you instant results, if your business is already agile. However, many companies aren’t. And many companies fail to manage expectations by imagining they can get instant results, regardless. Your internal processes need to be streamlined first, in order for your RPA to work properly. If you’re struggling to get a grip on your internal processes, managed service providers (MSPs) can help you begin your digital transformation, without heavy capital investment upfront.
2) You Think RPA Can Automate All Processes
RPA is ideal for repetitive, rule-based tasks. However, if you try to use it for more complicated and non-standardized processes, it will not work. Even, repetitive processes that are not tuned for efficiency, will not be an ideal suit for RPA.
3) You Can’t Use RPA Creatively
Most businesses automate repetitive data entry jobs when they first start with RPA. This obviously has immediate cost benefits as bots don’t have the same problems as human worker like getting sick, or taking leaves. However, if you invest some time into strategically planning your RPA deployment, you can get more out of your RPA investment. For example, you can improve your customer experience, along with faster response times.
4) You Struggle With Change Management
Much like any enterprise software roll-out, change management is a massive deciding factor in the success of your implementation. So many companies fail with RPA deployment because of poorly designed and managed implementations. This is also somewhere, managed IT providers can help immensely with their strategic expertise and dedicated change management. You can consider partnering with one.
5) You Struggle With Recruiting Worthy RPA Talent
To be successful with RPA, you need to attract people with the right skills to be an RPA leader for strategy and who have the right vision for RPA. In today’s hyper-competitive market, that is easier said than done. Here again, partnering with an able RPA managed service provider, you can gain access to their list of RPA experts at a flexible fee.
6) You’re Not Sure How Much Cost RPA Can Save
Okay, so you’ve heard RPA can have big cost benefits and are contemplating investing in RPA. However, you’re not sure how much money can it actually save. Well, according to the National Association of Software and Services Companies (NASSCOM), RPA can boost cost reduction by 35-65% for onshore and around 10-30% for offshore delivery. Still need more reason to jump on the bandwagon?
7) You’re Weary Of The Human Element
Another intrinsic challenge that many businesses struggle with, is the human element of implementing RPA. Many myths prevail about RPA, like it will replace human employees altogether. That is not true. Most RPA implementations are designed to work in synchrony with humans, and can greatly improve your operational efficiencies, along with high cost benefits.
So, that was our list. If you’re struggling with any of the issues mentioned above, why not give us a call?
We are ProV International Inc., a premier global MSP that provides best-in-class RPA managed services that ensures your hassle-free deployment, and gives you maximum possible ROI on your investment. To learn more about how ProV can help you on your journey to RPA success, drop a comment below, or contact us today.
