10 Undeniable Reasons Business Leaders Love ITOM

Nov 22, 2018

Can you picture your life without internet? Even if you were born a decade or so before the ‘dotcom boom’, you can barely remember that life. If you’re a business leader in 2018, this task is practically impossible.

Every business today, irrespective of their industry, depends on a few critical applications that drive their ‘brand perception’ and revenue. Increased dependencies of organizations on information technology (IT) require systems and infrastructure that are robust and agile. Enter IT operations management (ITOM) tools.

ITOM tools allow businesses to gain visibility into their overall IT operations, monitor infrastructure health proactively, optimize service delivery and reduce costs. Still wondering what IT operations management can do for you? Here, we list 10 reasons why IT leaders like you, choose ITOM.

1) Increased Profits

 For your business-critical applications to perform at their peak, they need to available readily at all times. Proper ITOM has a telling effect on your IT service management (ITSM). By improving your service delivery and service reliability, you are better placed to return profits.

2) Reduced Downtimes

 Downtimes cost your business hundreds or thousands of dollars. Your customers expect you to be available at all times. Break-fix methodologies don’t work anymore. IT operations management introduces proactive measures within your IT environment that reduces downtime to its minimum by catching problems early, and fixing them.

3) Enhanced End-User Experience

‘Service-aware’ ITOM tools rapidly diagnose problems, boosting first-time fix rates, and mean-time-to-recovery (MTTR) to minimize impact on your end user, ie. the customer. Satisfied customers provide more productive interactions, when it comes to cross-selling or renewals.

4) Business Continuity and Disaster Recovery

 How can you keep your business running, even when adverse strikes? Disasters can strike at any moment. Prolonged outages will lead to your customers to switching bases to your competition, faster than you can say ‘stop’. Effective ITOM incorporates robust business continuity and disaster recovery plans that ensure your business keeps on running, no matter what.

5) Customer Success

 By measuring the performance of your infrastructure and making adjustments, you can youre your applications remain available at all times. This boosts your overall customer experience that keeps them coming back for more, and spread the word.

6) Boost In Productivity

 Using world-class analytics of IT operations management tools, you get access to immense ‘actionable’ data. Using this data to solve issues and queries, your IT staff can improve its productivity by many fold.

7) Scope For Innovation

 Better IT operations management means your IT team isn’t called up to fight fires and fix issues quite so often. This means your teams can spend more hours focused on driving innovation that helps you retain your competitive advantage.

8) Keeping Operational Costs Down

 Running a business is expensive. Maintaining state-of-the-art IT facilities are not easy either. Through continuous network, application, and infrastructure measurements, ITOM solutions let you significantly reduce escalations and expensive fixes. All contributing to a much lower operational costs.

9) Optimizing Service Delivery

 Integrated IT operations management solutions allow you to take control of your service environment with dedicated functionalities like self-service, asset management, cost

management, etc. Optimizing service delivery reduces your operational costs and creates happier clients.

10) Cross-functional Accountability

 Increased visibility into your IT and analytics-based decision making allow you to dictate your employee job roles better. Your employees enjoy the data that allows them to take on more responsibility too. Either way, you limit yourself to the most minimum of setbacks, and increase accountability across your business functions.

These were our top-10 reasons why businesses like yours partner with us for effective IT operations management. ProV International Inc. are Silver partners for ServiceNow products and services.

We provide a wide range of dedicated ITOM and managed services that keep your business running efficiently, no matter what. Ready to reap the benefits of effective ITOM? Drop a comment below, or contact us today.

Looking for more? Download our FREE ITOM white paper! It's a great place to start! 

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Topics: ITOM, itom implementation, servicenow itom, what is itom, itom providers