Have you read our previous blog post The Top 5 ServiceNow Integrations You Need to Know About? If not, head to that blog post first before continuing with this one. If you already have, here are five more ServiceNow Integrations that we think you should know about.
In the previous blog, we talked about how ServiceNow delivers Enterprise Service Management (ESM) with an everything-as-a-service model, including ITSM, ITOM, HR, Consumer Services and IT Business Management. All these modules have resulted in the creation of numerous ServiceNow integrations to add value to the already robust ServiceNow platform.
6) ProV IFS & ServiceNow Connector
Paid vs Unpaid: Paid
Compatible Versions: Helsinki
IFS users face issues like data errors, process flow errors, framework errors and others from time to time. However, users have to go through a Lifecycle Support (LCS) portal to file a complaint, and attach the error details as well. This is problematic because many users don’t have access to the portal, and the process is time-consuming.
ProV International Inc. is a strategic partner of both ServiceNow and IFS and aids with integrations and implementations for both. The ProV IFS & ServiceNow Connector is designed to offer users the best of both worlds.
When an IFS user experiences an issue, the Connector captures an error screenshot (current screen) and reports the issue in ServiceNow with a shortcut key. The reported issue contains an XML file detailing the error. The connector works to increase enterprise operational efficiency by using a one-click button to raise issues as and when they occur.
Key Features Include:
- It can address and control transactional errors created during processing in IFS.
- It can prevent system outages.
- It can enable faster ETAs for incidents.
- It can identify and resolve recurring issues.
- It gives end-users the power to raise incidents directly.
- It keeps a track record of all issues raised.
7) Bomgar PAM Integration
Paid vs Unpaid: Paid
Compatible Versions: Helsinki, Geneva, Fuji
The Bomgar Privileged Access ServiceNow integration lets a privileged user launch a Bomgar access session directly from a ServiceNow record. Remote session details including a video link are added to the ServiceNow record. Bomgar integrates with ServiceNow Change, Incident and Configuration Management Database.
Key Features Include:
- User-initiated secure access sessions can be launched directly from ServiceNow.
- Automatic updates of ServiceNow records with details from Bomgar sessions.
- Secure access to a configuration item directly from a change request.
8) OpsHub Integration Manager
Paid vs Unpaid: Paid
Compatible Versions: Helsinki, Geneva, Fuji
OpsHub Integration Manager (OIM) allows hassle-free integration of ServiceNow with over 40 Application Lifecycle Management (ALM) and DevOps tools like CA Agile, HPE ALM, Jenkins and Atlassian Jira. You can synchronize all system sand custom entities which extend Task and Knowledge entities of ServiceNow to any other ALM and DevOps tool.
Features Include:
- Bi-directional sync with built-in conflict resolution.
- A web-based UI and administration portal.
- History of all records.
- Automatic recovery.
- Cross-system traceability.
- Manifold deployment options.
- Workflow customization.
9) Skype4B Adapter
Paid vs Unpaid: Paid
Compatible Versions: Helsinki, Geneva, Fuji
The Skype for Business Adapter incorporates ServiceNow Incident, Request and User Management with Skype for Business, Lync, or Office 365. It lets users create, update and review a service request or incident from Skype for Business (Both Chat and Voice).
Key Features Include:
- The integration of Microsoft Skype for Business, Office 365 calls & IM with ServiceNow Incident, Request, User Management.
- A screen pop for ServiceNow agent.
- One-Click ServiceNow Incident or Request creation from Skype for Business.
- The ability to open existing ServiceNow Incidents or Requests from Skype for Business.
- The ability to save Microsoft Skype for Business, Office 365 chat history in ServiceNow ticket notes.
- The ability to save Microsoft Skype for Business, Office 365Voice Call Recording URL in ServiceNow ticket notes.
- IVR Integration for voice callers.
- User presence indicator in the Service Desk.
10) Rev-Trac Integration
Paid vs Unpaid: PaidCompatible Versions: Fuji
The Rev-Trac Integration App is certified by ServiceNow. The Rev-Trac ServiceNow Integration is also Certified for SAP NetWeaver on SAP HANA. Change requests can be initiated in either Rev-Trac or ServiceNow and the Rev-Trac Integration App syncs both ITSM and SAP technical changes. The changes are automatically updated as the change request advances. Changes are completely visible to all users as they progress from DEV to QAS to Productive systems.
Key Features Include:
- Full control and visibility over all SAP changes
- Automated bi-directional referencing of ITSM ticket data.
- Easy deployment and user adoption procedures.
- It is ready to design, implement and enforce change control processes from the first day.
- Simplified parallel development (N and N+1) system landscape change control.
- Fully automated SAP transport migration and sequencing.
ServiceNow has revolutionized automated servicing capabilities for enterprises and lowered the dependency of many organizations on email and spreadsheets.
ProV has long been a partner of ServiceNow and can help you get the most out of your ServiceNow experience. To learn more about how ServiceNow Integrations, you can contact us here, or drop a mail at info@provintl.com.
