Are you a field service manager that is struggling to meet consumer expectations? Are you struggling with orchestrating field technicians with efficiency whilst still trying to turn a profit? You might not be alone. According to a TSIA Report: The State Of Field Services in 2017, 73% of those surveyed said they were struggling to grow their revenue as a field service organization.
This is why so many business leaders are turning to FSM software like IFS FSM to improve their field service operations. What are the main challenges you need to overcome to be a successful field service company?
1). Managing on-field resources for efficiency
If you cannot accurately predict the time taken by an on-field resource to complete a job, you cannot efficiently schedule them for their next visit. Guess what happens with manual scheduling? Your customers lose out on good service and put the blame on your brand. If you are not careful, you will lose the customer altogether to a rival.
Why put it to chance? Why not let an AI-powered scheduling software with instant notifications from IFS keep your business running efficiently?
2). Uninformed on-field technicians
Closely related to the first challenge, if your on-field technicians do not receive the correct information about the problem or the customer they’re dealing with, it is unrealistic to expect them to miraculously achieve spectacular first-time fix rates. Give them the best chance by investing in FSM software that updates with real-time information on the service technician's mobile devices.
3). Too much manual paperwork
Your on-field technicians cannot do their best if they’re constantly having to keep up with tedious manual paperwork. Transition into the digital age with Field Service Management software that has dedicated features for feedback, invoices and everything in between.
4). Linking the back office to the field service workforce
Your company operates as a whole. Your on-field service relies on information from the back office to perform tasks, and the back office has to keep track of their services offered to make sense of it all. If you’re using separate software systems for them, you leave your employees to manually exchange information between the systems, which can lead to errors. IFS FSM helps eliminate manual inconsistencies and helps link your back office to on-field people with open communication channels and features.
5). Measuring performance for insights
The more data you have, the better you can optimize your operations for maximum profitability. With Field Service Management software, you can point out service gaps and better schedule your employees based on skill level and job complexity.
Ready to overcome your challenges with FSM software? Reach out to us at ProV!
We are an award-winning IFS partner and have a strong portfolio of successful implementation and digital transformation projects. To learn how we use IFS Applications to streamline FSM for businesses like yours, visit our Resource Library. To get started on your Field Service Management (FSM) journey, request our FREE Consultation today.
5 Field Service Management Challenges You Need to Overcome Today from ProV International on Vimeo.
