Careers & Culture

Joining ProV will positively impact your career.

ProV International has positioned itself to be an employer of choice, recruiting the best talent the technology industry has to offer. We create an environment that encourages positive impact for professional development and ensures exceptional results. Our IMPACT promise is to hire and deliver only the best and brightest, to ensure every organization in the markets we serve get the support they deserve.

March 4, 2025

Application Support (SAP FICO)

Philippines

Description

  • Analyze support issues logged with Service Desk in accordance with client SLA
  • Take ownership of issue investigation and resolution / solution identification
  • Document solutions & problems
  • Coordinate issues and monitor issue resolution
  • Provide unit acceptance testing of configuration undertaken
  • Involvement in Support Pack Testing
  • Liase with Clients relating to issue status in accordance with SLA
  • Liase with 3rd Level Support in accordance to incident resolution
  • Monitoring/actioning of tickets sent trough to APP Support
  • Perform client service request work
  • Ensure client and support center documentation are maintained
  • Other tasks/responsibilities that may be asked from time to time.

Mandatory Skills:

  • Experience in SAP FICO support
  • Can communicate using English language both verbal and written
  • Good customer relations skills
  • Strong technical and problem-solving skills
  • Ability to handle multiple tasks in a timely and efficient manner
  • Ability to recognize and assess customer needs
  • Experience in ServiceNow usage

Apply Today!

Founded in 2003, ProV International has evolved to meet the demands of today’s mid-market and global enterprise corporations. Our managed services provide IT implementations, support and maintenance across a variety of industries. Helping our clients to develop their business and provide the best customer experience.

The Core Values

ProV’s values are built upon our commitments to each other and our customers. Working from offices in the US, Africa, Germany, India, Brazil and the Philippines, our global reach allows us to successfully deliver these values in daily interactions. We’re interested in hiring those who live these values:

acountable

Accountable

Accountability and Uncompromising integrity are the foundation of the value that ProV is built on.

collaborate 

Collaborative

ProV relies on global collaboration to develop and nurture customer relationships to deliver results that exceed expectations.

results

Results Driven

ProV begins with the end in mind and remains agile to provide creative solutions that meet our clients needs.

empowered 

Empowered

ProV aims to attract and retain the best technology talent and to support our talent with continuous relevant professional development training opportunities.

Rewarding Benefits

If you have a passion for innovation and technology excites you, join our award winning team. We have a world-class work environment that has been nationally recognized for its motivating leadership team and room for growth. We offer top-notch coverage to protect you and your family, a healthy work-life balance with a competitive salary.

Apply Today!

benefits