Gerdau's Digital Transformation Journey with ProV

Gerdau is a company with a vision to be a pioneer in its sector. To achieve this, Gerdau invests in digital innovation initiatives, seeking to innovate its service delivery department and meet customer expectations. The company was looking for ways to improve its service delivery process and provide a more streamlined and efficient experience for its clients.

The Challenge:
Gerdau's service delivery department was facing several challenges, including manual workflows that were time-consuming and prone to errors. The company was also using obsolete technology to carry out manual tasks, such as credit analysis. Gerdau was seeking a solution to automate its service delivery process and improve the user experience for its clients.

The Solution:
To address these challenges, Gerdau engaged with ProV to implement ServiceNow services.ProV provided support to Gerdau in creating digital IT workflows, automating the entire service delivery process to the client. ProV also automated Gerdau's credit analysis feature, replacing manual tasks that were being carried out by obsolete technology. In addition to implementation services, ProV also provided Gerdau with ServiceNow managed services and maintenance.

The Results:
Gerdau's partnership with ProV has been instrumental in its digital transformation journey. The automation of service delivery workflows has resulted in 100% workflow automation, a 20% increase in requests through the portal, and over 100 services implemented for various areas of the business. The improved user experience has helped Gerdau to meet customer expectations and provide a more efficient and streamlined service delivery process.

Conclusion:
Gerdau's investment in digital innovation initiatives has been a success, thanks in part to its partnership with ProV. The implementation of ServiceNow services has helped the company to automate its service delivery process, improve the user experience, and meet customer expectations.

The results of this partnership have been significant, including increased automation, a higher volume of requests through the portal, and over 100 services implemented for various areas of the business. Gerdau's digital transformation journey with ProV has been a success, and the company continues to strive for digital excellence in its sector.

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