ArcelorMittal's Journey towards Digital Transformation

ArcelorMittal, a multinational gift company with operations in miscellaneous locations, saw digital transformation as a key factor in achieving organizational success. With the aim of optimizing its IT services, the company leveraged ProV services and the ServiceNow platform to digitize its processes and improve productivity.

Problem:
ArcelorMittal recognized that its traditional manual processes were hindering its ability to keep up with the demands of its growing business. The company needed a solution that would help streamline its operations, improve productivity, and enhance the user experience.

Solution:
To address these challenges, ArcelorMittal turned to ProV services and the ServiceNow platform. ProV helped the company digitize its HR, accounting, credit, taxes, assets, and other processes, resulting in optimization and productivity gains. The company also leveraged ServiceNow's IT Service Management (ITSM) and IT Business Management (ITBM) solutions to implement project and portfolio management flows and support its PMO in innovation initiatives.

Impact:
The implementation of ServiceNow's ITSM and ITBM solutions had a significant impact on ArcelorMittal's operations. The company saw a 20% increase in knowledge base access, a 10% increase in requests through the portal, and the implementation of 150 services for various areas of the business. These improvements helped the company to enhance its operational efficiency and better meet the needs of its customers.

Conclusion:
ArcelorMittal's decision to embrace digital transformation has been a key factor in its success.The company's adoption of ProV services and the ServiceNow platform has helped to streamline its processes, improve productivity, and enhance the user experience. The implementation of ITSM and ITBM has allowed the company to better support its PMO in innovation initiatives and better meet the needs of its customers.