The release of “Kingston,” ServiceNow’s latest update of its popular platform, offers users new and improved functionality, as well as an increase in machine learning and automation capabilities. However, unlike some software-as-a-service (SaaS) companies, new functionality isn’t just sprung upon customers; instead, ServiceNow makes updates an option. This way you can enjoy the updated features when you’re ready for them. This is especially beneficial if you have made heavy customizations to your previous instance and are afraid of data loss during upgrade. However, each upgrade brings with it new and improved features and you should definitely consider upgrading.
If you haven’t yet made the update, here are some of the new features that you could benefit from:
Configuration Management Database (CMDB) Updates
Designed to provide a better user experience while boosting productivity, Configuration Item (CI) Class Manager provides a new workflow and an intuitive user interface for creating CI classes and updating identification and reconciliation rules. Users can create a new class or update definitions of an existing class and display CI relationships for a specific class as a diagram.
In addition, the CMDB Query Builder allows users to view the standard platform list (sorting or grouping results to create reports) or utilize the Export function, which provides the full range of export format files. Up to 10,000 results can now be displayed, and 25 tables have been added, bringing the total number of CMDB tables that are available to meet various needs to 689.
Customer Service Management (CSM) Updates
Supporting your customers is a top priority; the Kingston update offers four new features that can help your team provide an enhanced level of service.
Additional changes have been made, including targeted communications, and reporting and analytics. Read more about them in ServiceNow’s Kingston release notes.
The ServiceNow Cloud Management application gets an overhaul with the release of Kingston. Replacing the legacy cloud management application, the updates include a new Cloud Admin Portal (based on the Service Portal) that allows for easy cloud management. Users can also do each of the following tasks, as well as others, with ease:
For more information, see ServiceNow’s cloud management release notes.
IT Service Management (ITSM) Updates
The Kingston updates further enable you to improve your business processes by enhancing each of the following components, as well as more than 15 others:
An upgrade may sound complex, but our team at ProV International can help make upgrading ServiceNow simple while securing your critical data and your organization’s customizations. As a Bronze Partner for ServiceNow, ProV offers a unique list of services leveraging our global talent pool and best-in-class delivery models to provide you with comprehensive implementation, testing-as-a-service, and upgrade help for your ServiceNow platform.
The Kingston update will empower your team with machine learning, and free them from having to perform manual data migration and make manual validations and re-configurations of Update Set, User Groups, Business Rules, and third-party APIs.
Take advantage of everything ServiceNow has to offer today with the Kingston upgrade. Take our ServiceNow utilization assessment today, and learn how our experts at ProV can help you upgrade your ServiceNow tool and never lose your customizations or data.