Outsourcing IT is the process of partnering with a third-party managed services provider (MSP) to hand over the responsibility of your IT infrastructure as well as processes. Outsourcing continues to be a viable alternative to hiring a full-time team in-house for small and medium sized enterprises.
From big cost savings to freeing up business resources for core activities, there are many reasons why organizations opt to outsource. However, aligning your business strategy with your outsourcing goals is pivotal for the success of your IT outsourcing. With that in mind, here we list a few of the most common mistakes people make with IT outsourcing.
1) Starting Off Without Getting Everyone Onboard
As a CEO or CIO, if you plan to go the outsourcing way, you must make sure you have everyone onboard. Outsourcing is a major business decision and all of your team must be on time about all aspects of it like budget, payment, and timelines.
2) Not Looking At Previous Work History Before Partnering
No matter how glitzy an MSP’s website looks, it would be foolish of you to partner up without looking at previous work history. You can also try going undercover through LinkedIn, and ask an honest opinion about the work history of your partner.
3) Not Having Enough Communication
One of the key reasons why many outsourcing projects fail is that there isn’t enough communication post the contract signing. You must make someone from your team to receive or give the guidance and set-up regular checkpoints along the project to track progress.
4) Not Paying Your Dues
As much as outsourcing can help you save on your running IT costs, it will not be for free. Managed IT providers offer you various sorts of flexible payment options, but you should make sure that your payment reach them on time for continued service.
While selecting who to partner with, it is also preferable you don’t judge them by their rates alone. The lowest rate provider might not always be the best choice, as they might compensate in other areas.
5) Inability To Collaborate For Various Time Zones
Remote work environments are part and parcel of outsourcing IT. However, if your outsourcing provider is unable to work according to your time zone, you may find yourself staying awake till the middle of the night to attend meetings regularly.
6) Micromanaging Even After Outsourcing
If you have decided to outsource, you should take every possible action to find the correct MSP to partner with. Good MSPs can help you with strategizing your IT, and help you gear up towards digital transformation. However, if you choose to micromanage everything after you outsource, you will be unable to take full benefit of the expertise they have to offer.
So, those were our most common mistakes people make while outsourcing their IT. If you’re planning to outsource your IT needs to match your growth and be digitally agile, why not give us a call?
ProV International Inc. is a premier global IT consulting and service delivery organization that delivers high-quality managed IT services for clients worldwide. We leverage our global talent pool and best-in-class delivery models to streamline your business processes. We allow you access to all the latest technologies and expertise, instantly giving you a competitive advantage. To learn more about how ProV can help your IT needs, drop a comment below or contact us today
