In today's rapidly evolving workplace landscape, there are no longer 9 to 5 businesses. Employees expect access to email, collaboration tools, and other applications at all times. Customer-friendly applications need to be available too. And your cyber-security protocols must work around the clock because hackers never sleep. However, it is unlikely that you will have an IT team that is always available to cater to these needs. As a result, issues could arise that lead to extended downtime - it is estimated that each hour of downtime costs $84,000.
It is for this reason, among others, that organizations partner with a Managed Services Provider (MSP), even if they have in-house IT staff. Qualified MSPs use software tools to remotely monitor, maintain, and support the health and security of a company's systems and applications. Here are 5 key benefits of Remote Monitoring and IT Management (RMM) include:
Downtime of IT systems has both short and long-term consequences on businesses, particularly when it's unexpected. It leads to a massive loss of revenue, and some businesses are unable to complete transactions at all without their IT systems. Satisfying customer needs and expectations can also become a daunting task during downtime.
When your systems go down, employees will be unable to access customer data, resulting in a loss of trust that often requires a prolonged period of time to regain. RMM solutions typically remain in operation as long as the system is running, which is 24/7 for many companies today. These terminal services are often capable of uncovering and detecting subtle problems before they can adversely affect users, thus maintaining their normal desktop experience.
Today, IT security is a top priority, even for small businesses, as no company wants their sensitive business and client information to be lost, stolen, or compromised. Security threats often result in a damaged reputation, financial and customer relationship losses, and legal repercussions. Thanks to RMM, you can rest assured that your systems are continually monitored, all threats are stopped in their tracks, your application's data is secure, and the loss of critical information is averted.
Remote monitoring and management tools eliminate the need for an employee to be physically present at a client site. The best RMM offers automated monitoring and customized alerts. These can range from automated notifications for system health and utilization, patches required in OS and applications, virus or malware threats, software deployments, etc.
It is crucial that all infrastructure, programs, and applications are well-maintained and kept up-to-date with any updates, patches, security, and overall health checks. When your network is regularly and properly maintained, your business will continue to function seamlessly. However, continuous maintenance can be challenging, particularly for IT departments that are working with limited resources, either financial or human. This is where remote monitoring solutions can help. These services enable organizations to keep track of the status of all of their technology to ensure that any issues that arise are promptly tackled.
Another significant benefit of leveraging remote monitoring is that it increases internal productivity, not only by reducing downtime and therefore allowing employees to consistently perform their job duties without interruption but also in terms of IT operations. With automation, mundane and time-consuming tasks and workflows can be shifted from human to machine, freeing up talented personnel to focus on strategic measures that underpin a company's initiatives and goals. Additionally, since your systems and network will be continuously monitored regardless of staff location, you enhance service levels and ultimately ensure business growth.
Remote Monitoring and IT Management is a contemporary approach used to ensure IT systems are up to date, prevent disasters, provide better protection against threats, reduce costs, foster huge improvements in productivity and enhance the functionalities of the IT department. It also provides more time for you to focus on your business while professionals make sure your systems are working properly. Ready to take the plunge? Request a free consultation.