Field Service Management(FSM) is changing dramatically. As our daily lives keep being influenced by digital platforms, the expectations of customer service - including faster response times, convenience and the value of the overall experience is rising. As the importance of service-based revenue models (Servitization) grows, more companies are looking to optimize, streamline and monetize their core operations.
This is why IFS Applications and its dedicated Field Service Management (FSM) software allows you to manage your entire service lifecycle end-to-end. IFS has embedded a number of recent technologies into its suite like the Internet of Things (IoT) and Artificial Intelligence (AI) to create one of the most extensive, connected Field Service Management software in the market today. IFS Applications helps you to improve operational efficiency, generate more revenue, decrease costs and increase customer satisfaction. According to IFS, IFS FSM helps companies by:
- Increasing their equipment uptime by 20%.
- Increasing their on-field employee productivity by 33%.
- Decreasing drive time by 35%.
- Increasing Service-Level-Agreement (SLA) compliance by 81%.
- Improving the ratio of technicians to dispatchers by 300%.
Why Choose IFS Applications for Field Service Management (FSM)?
IFS FSM provides a complete, connected, cloud-based field service suite. Some of the best features of IFS FSM for your business include:
- Mobile Field Service: IFS Applications enables your field-service teams to locate parts, place orders, provide quotations, and more from their mobile devices.
- Planning & Scheduling Optimization: IFS Applications allows you to make scheduling decisions in line with your business goals, current contracts and SLAs. You can also run ‘what-if’ analyses to forecast the impact of changes.
- Omni-Channel Customer Engagement: IFS Applications includes features like automated call handling, priority-routing, self-service, and order tracking which allow you to keep your customer engaged at every touchpoint.
- Field Service and Return Service Support: IFS Applications includes support for reverse logistics and repair issues.
- Service Request and Task Management: IFS Applications allows you to centralize all your resources, project details, and estimated requirements through extensive data collection for easy management.
- Collaborative Web Portals: IFS Applications offers users full visibility and real-time updates as well as, access to important customer and product information.
- Spare Parts Management: IFS Applications allows you to automate mundane repetitive activities such as pick-pack-ship, and creates automated reorders as well as parts handling.
- Returns Management: IFS Applications allows you to use extensive reverse logistics business processes through Return Material Authorizations (RMA) for managing events like exchanges, repairs, routing, billing, etc.
- Service Contract Management: IFS Applications covers all specific service deliverables including response times, billing cycles, and escalation norms. You can also make custom contract specific adjustments, and define new service marketing plans.
Ready to learn more about IFS Applications for Field Service Management? ProV offers some of the best IFS Applications pricing and provides best-in-class services for IFS implementations, IFS software support, and IFS customizations. We are a multiple award-winning partner for IFS products and services that help simplify implementation, integration, update, or customization of your software when you need it most.
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