How To Reduce Service Management Costs By Up To 30% Each Year
Reducing costs year after year is an ongoing challenge, especially in the service management arena where budgets are tight, and everyone wants to reduce expenses by as much as possible. But there are ways to reduce your costs by more than 30% each year if you know how to do it right. And one way to do this is through the use of ServiceNow, a software designed to save you thousands of dollars through its comprehensive features and functionality. This article will outline 5 ways to reduce your costs by up to 30% or more using ServiceNow’s unique capabilities.
1) Eliminate human error
Implementing a standardized, real-time system for incident alerts and IT requests can dramatically reduce human error. Most companies only have access to a subset of their total data at any given time; however, that data could make all of the difference in an emergency. With ServiceNow, you can give your team instant access no matter where they are or what device they are using.
2) Increase transparency and communication
It is important that both internal and external stakeholders are kept in the loop, as even small lapses in communication can significantly impact customer experience and brand perception. ServiceNow provides IT teams with a central customer data hub, including contact details and incident histories. With a single view of all incidents, organizations can efficiently share knowledge among colleagues. Additionally, increased transparency will help encourage users to report errors more often since they are confident that their issues will be addressed quickly.
3) Reduces IT help desk overload
Service Management is responsible for helping IT organizations better support their users. By consolidating IT requests, automating many tasks, and using software to drive key processes, Service Management teams can increase productivity, save time and give IT staff more valuable resources like time.
4) Automate common tasks
When it comes to cost-saving measures, few are as effective as automating everyday tasks that currently require a human touch. Automation can be achieved through technology, but not all forms of automation will produce positive results. For your company to see benefits, you need to implement smart automation tools like ServiceNow.
5) Reduce costs of change requests
Change requests in IT are inevitable, but they can quickly become a major pain point for all involved when not handled correctly. While it may seem counterintuitive at first, streamlining how you manage change requests has a twofold benefit: First, it will make your company more agile; and second, it will help keep service-management costs down. By automating these processes through ServiceNow, IT departments can minimize downtime while keeping projects moving forward more quickly.
Conclusion
If you are ready to keep your business running smoothly and efficiently, there is no better time than now. The tools are at your fingertips, and they are easy to implement. So stop wasting time with manual processes, outdated software, and legacy technology—there is a better way forward which is ServiceNow.
