Organizations today have to navigate a complex web of legacy and customized solutions to get their IT Service Management (ITSM) strategy going. The commercialization of the cloud has given birth to a new breed of transformative ITSM tools that are changing the way companies deliver services.
ProV International Inc. and ServiceNow have a proven track-record of delivering digital transformation for businesses leveraging state-of-the-art Software-as-a-Service (SaaS) solutions. Our best-in-class delivery models can adapt to any level of complexity, and deliver you customized solutions including services for library and CMDB management, automation, process design, integration, change management and more.
How Can ProV's ServiceNow Services Help Your Digital Transformation?
ProV's ServiceNow services are designed to help elevate your business. We provide dedicated services for the following:
Service Portal
We leverage ServiceNow’s service portal and help you automate it for self-service amongst your employees and customer. They can now easily submit incident requests, answer their questions, and search documentation, or check the status of their requests. Using our proven methodologies of driving IT Service Management, you can gain rapid access to your service catalog, knowledge repository, bots, communities and much more.
Knowledge Base and Service Catalog
ProV's ServiceNow solutions enable you to easily find data and resolve issues faster. We help you build up a knowledge base library of troubleshooting and self-help documentation by creating and categorizing each one faster. Using the ServiceNow service catalog, we also help you easily create service catalogs for your clients.
Workflow Design
How long can you afford to wait for decisions? Long response times hinder productivity and diminish customer goodwill. Using ProV’s dedicated workflow designs from end-to-end, you can now utilize ServiceNow’s robust interface to its full potential.
Reports and Analytics
Legacy systems are given new life with dedicated reporting and analytics from the ServiceNow platform, ProV helps you make sense of all the data you generate, and helps keep your dashboard up-to-date.
Unified Database
Regular updates of your ServiceNow Configuration Management Database (CMDB) gives you complete visibility over all your infrastructure and services. By using a single system of record, our services give complete control over your IT environment and help you make better business decisions.
Orchestration
Orchestration improves your service agility and provides rapid, repeatable results for automation. ProV’s value added services for orchestration include password resets, software distribution and updates for better productivity.
Security and Compliance
Security vulnerabilities and failure to comply with government regulations can cost your company millions in damages. Using ServiceNow’s Governance, Risk, and Compliance (GRC) measures you can easily manage your IT compliance requirements. Combine that with our 24/7/365 dedicated remote monitoring managed services, and you have a proactive integrated security solution that removes threats even before they occur.
ProV has been a preferred partner for ServiceNow services for years. By following best practices such as ITIL and Agile, our global digital transformation experts are able to ensure a rapid roll-out and the highest adoption rates. To learn more about How To Take The Journey Into IT Service Management, watch our FREE DEMO VIDEO below. For anything else, drop a comment below, or contact us today.
