Field service management (FSM) automation software allows companies to deliver seamless on-site services by increasing your visibility on the field with options like request tracking, employee management, work order management, inventory management, fleet management, and many more. In short, FSM automation solves three major problems for field service enterprises, namely incoherent communications, overused resources and under-skilled technicians.
Why is Field Service Automation Software Important?
Seamless field services are a crucial part of your service delivery success as an organization. A study by the Aberdeen Group found that the biggest customer complaint received about service organizations is about their first-time fix rate with 61% of the companies surveyed unhappy with it. We have talked in-depth about how modern users demanding flawless service has forced businesses to shift focus from just development to 24/7/365 service availability, and how that is shaping future trends in FSM.
In this article, we list 5 of the best field service management softwares that did pretty well in 2017, and we hope to see more of in 2018.
1) GeoOp
GeoOp is workforce management software that helps you save time and increase efficiencies. The application has a simple and user-friendly interface and provides integration facilities as well. Some of its key features include:
- Real-time job status and scheduling
- GPS tracking with maps and directions
- Rich media integration for photos and videos
- Integrated quotes and invoicing
- Realtime job sheets and options to build your own recurring job list
- Remote access and instant messaging
2) Housecall Pro
Housecall Pro is a mobile-friendly application that allows service oriented companies to easily schedule and dispatch service professionals remotely using a mobile device. They also have a fully functional web portal. Housecall Pro provides over 30 professional features at affordable prices suitable for small businesses. Some of its best features include:
- Real-time schedule and dispatch
- Real-time chat
- Live maps
- Credit card processing
- Employee permissions
- Invoices & estimates
- Post card & email marketing
- Online booking services
3) ClickSoftware
ClickSoftware is an enterprise-grade FSM business tool aimed at bigger businesses that uses a combination of mathematical analysis and artificial intelligence (AI) through machine learning to optimize the workforce. Other than the web portal, ClickSoftware has a mobile friendly version of the app called ClickMobile. They also offer help with training, support and implementation. Some of its key features are:
- Contract management & customer database
- Dispatch management & scheduling
- Electronic signature & mobile readiness
- Work order management & service history management
- Performance measurement & real-time reporting
4) IFS Field Service Management
IFS is one of the oldest players in this list, having been founded in 1983. IFS provides scalable enterprise software with dedicated field service management capabilities for businesses of all shapes and sizes. IFS has a truly global presence with vendor offices in over 40 countries. IFS Applications combine major functionalities such as enterprise asset management (EAM) and enterprise resource planning (ERP) to give you a near all-in-one tool that can manage all your business processes with full traceability. IFS FSM is also mobile ready and gives you freedom to access from any remote device. Some of IFS FSM’s core features include:
- Forecasting & task scheduling
- Inventory tracking
- Invoicing & billing
- Fleet management
- Dispatch management
- Quotes & estimates
- History of services
- IFS Cloud on Microsoft Azure
- Global standard compliance
5) ServiceTitan
ServiceTitan is a cloud-first FSM software specializing in plumbing, HVAC, and electrical home service businesses. ServiceTitan specializes in marketing ROI and conversion tracking capabilities that allows you to trace every service request to its eventuality. The application can be used on both Mac and Windows systems, and is also ready for mobile. Some of its important features are:
- Sales performance tracking
- Marketing analysis
- Call booking monitor
- Training library & certifications
- Data importing capabilities
- Best practices training with personalized Q&A
ProV International Inc. is an award winning global IT services organization and field service implementation partner to numerous organizations across the world. We provide high-end technologies that simplify your day-to-day business needs and make it cost-efficient. ProV has deep expertise in ERP, FSM, business intelligence (BI), testing, and infrastructure. You can complete our FREE survey on field service management to determine whether your business is field service optimized. For anything else, drop a comment below or contact us today.
