Salesforce

    The benefits of ITSC software

    ProV knows IT Service Center (ITSC). We were one of the first Salesforce consulting partners to implement ITSC for a customer. Built on the Salesforce platform, ITSC is the new IT service management solution developed by Salesforce and powered by Tanium. ITSC improves your service desk capabilities by allowing your team to quickly identify, analyze, and solve IT-related issues with real-time visibility into employees’ IT assets, systems, and critical data—wherever they’re working.

    Quickly Resolve Problems

    The IT Service center empowered IT agents to quickly resolve problems and ensure employees stay productive from anywhere.

    Find Answers to Questions Quickly

    The Employee Concierge lets employees find answers to questions quickly, with access to knowledge articles and AI-powered recommendations.

    Single Connected Workspace

    ITSC gave employees a single, connected space to access the apps, resources and information they need to work productively and connect with colleagues.

    The Hidden Costs of Poor Service Management Software

    The Hidden Costs of Poor Service Management Software

    Maximizing the value of your service management investment depends on who you work with. ProV’s ITSC services enable you to do just that by working with Salesforce- and Tanium-certified consultants. We follow a proven project plan, and with the certainty of a fixed-price services agreement—all of which enables you to achieve measurable business value.

    ITSC QuickStart offers a structured, time-boxed action plan for implementing ITSC’s core tools:

    • Employee Workspace – ITSC will increase productivity by providing centralized personalized communication, employee profiles, working apps, and more.
    • Employee Concierge – Let your employees help themselves with centralized knowledge, self-service channels, and IT ticketing options.
    • Incident Management – Restore service back to normal, quickly and minimize business downtime.
    • Problem Management – Identify the root cause and solve systemic issues that continue to decrease service availability.
    • Change Management – Minimize disruption to your existing or new services with a controlled life cycle of changes from request through deployment.
    • Tanium Asset Management – Increase awareness of your networks with real-time asset scans, enabling faster resolution.

    Recharge your service desk with ITSC and ProV

    As a certified partner of Salesforce and Tanium, ProV is the most qualified ITSC consulting and implementation firm today. Whether you are implementing a new help desk solution or wanting to migrate to a new software, our end-to-end services can help you design, implement, and optimize your Salesforce ITSC deployment—and enable you to deliver extraordinary service experiences.

    ProV’s ITSC Delivery Plan

    With Salesforce ITSC, we guide you through these steps in the implementation process:

    • Start with a hands-on workshop demonstrating ITSC’s functionality
    • We will document the gaps between your existing ITSM processes and ITSC
    • We configure your solution and make modifications based on your feedback
    • ProV will pre-load your technical requirements based on best practices
    • We’ll rollout IT Service Center in full production and create a post-production strategic roadmap

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