IT Asset Management ( ITAM )

Automate the end-to-end lifecycle for software licenses, hardware assets, and cloud—on one platform.

Optimize software, hardware, and cloud costs while reducing risk. Automate workflow action from a native CMDB, the central system of record for IT.

Get to ITAM outcomes quickly on the Now Platform®.

 

Partner

 

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Modernize and automate IT with ServiceNow ITAM

ProV has enabled companies to run ITAM where you plan, service, and operate IT—on one platform, one data model, and one architecture. Automate asset workflows at each stage of the asset lifecycle.

 

Capabilities that scale with your business

IT Asset Management includes key applications to manage software licenses, hardware assets, and cloud resources.

Partner with ProV & ServiceNow to Derive More Business Value

ITSM ServiceNow

Enterprise Asset Management (EAM)

Automate the full lifecycle of physical business assets with prescriptive workflows

 

Visibility into the complete enterprise asset estate

Help move assets seamlessly through their lifecycle with increased visibility of the entire asset estate on an intuitive, modern dashboard.

 

Methodically manage multicomponent assets

Define and track asset hierarchies to systematically guide and simplify work activities on assets with more than one component.

 

Prioritize assets based on risk scoring

Rate assets by risk level and generate a color-coded heat map to prioritize next steps.

 

Enable better planning

Take the guesswork out of asset lifecycle status and keep asset records accurate to bolster strategic planning

iStock-1018188310

Hardware Asset Management (HAM)

Govern assets with prescriptive workflows and a native CMDB, from a single data platform.

 

Improve asset lifecycle visibility

Help move assets seamlessly through lifecycle processes with increased visibility of the entire asset estate on an intuitive, modern dashboard.

 

Get automated optimization recommendations

Improve asset lifecycle management processes and data accuracy with correction recommendations at every stage of the asset lifecycle.

 

Consolidate HAM tasks on a single dashboard

Drive action with visibility into open inventory management tasks such as RMA requests, transfer orders, and asset audits.

iStock-1316574164-1

Software Asset Management (SAM)

Control risk, reduce software spend, and reach outcomes quickly—all from a single platform.

 

Simplify with one platform

Streamline and manage software assets with a single-architecture SAM solution. Use automation and digital workflows to feed critical asset data to the business.

 

Improve software lifecycle visibility

Help software move seamlessly through lifecycle processes with increased visibility of the software estate on an intuitive, modern dashboard.

 

Get automated optimization alerts

Stay on-top of critical software management tasks with automated alerts notifying you of optimization opportunities and key actions.

 

Consolidate SAM tasks on a single dashboard

Drive action and outcomes with visibility into normalization suggestions, import errors, missing data, potential savings, and potential true-up costs.

 

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Cloud Insights

Manage cloud resources to reduce spend and minimize risk. Gain visibility into total cloud consumption across SaaS, IaaS, and PaaS—all in one place.
 

Consolidate IT and cloud management

Workflow the tasks that control cloud costs with system-driven savings recommendations.

 

Reduce cloud costs

Gain complete visibility into your total public cloud spend and take steps to prevent cloud waste.

 

Automate and streamline

Reduce manual processes by automating cloud tasks—all the way from provisioning to retirement.

Salesforce-Top-Performer

SaaS License Management

Reduce SaaS costs and usage with actionable insights that drive savings and governance of the SaaS portfolio.
 
 

Reduce spend quickly

Identify savings opportunities, act on stale licenses, and rationalize the SaaS portfolio.

 
 

Tackle SaaS sprawl

Take action on unexposed SaaS spending by surfacing shadow IT costs and unmanaged applications.

 
 

Rightsize SaaS licenses

Tap into deep usage analysis to avoid overspending and underutilization of license types.

 
 

Simplify your work

Employ industry best-practice workflows to manage SaaS in the same place you operate SAM.

Enterprise Asset Management (EAM)

Automate the full lifecycle of physical business assets with prescriptive workflows

 

Visibility into the complete enterprise asset estate

Help move assets seamlessly through their lifecycle with increased visibility of the entire asset estate on an intuitive, modern dashboard.

 

Methodically manage multicomponent assets

Define and track asset hierarchies to systematically guide and simplify work activities on assets with more than one component.

 

Prioritize assets based on risk scoring

Rate assets by risk level and generate a color-coded heat map to prioritize next steps.

 

Enable better planning

Take the guesswork out of asset lifecycle status and keep asset records accurate to bolster strategic planning

ITSM ServiceNow

Hardware Asset Management (HAM)

Govern assets with prescriptive workflows and a native CMDB, from a single data platform.

 

Improve asset lifecycle visibility

Help move assets seamlessly through lifecycle processes with increased visibility of the entire asset estate on an intuitive, modern dashboard.

 

Get automated optimization recommendations

Improve asset lifecycle management processes and data accuracy with correction recommendations at every stage of the asset lifecycle.

 

Consolidate HAM tasks on a single dashboard

Drive action with visibility into open inventory management tasks such as RMA requests, transfer orders, and asset audits.

iStock-1018188310

Software Asset Management (SAM)

Control risk, reduce software spend, and reach outcomes quickly—all from a single platform.

 

Simplify with one platform

Streamline and manage software assets with a single-architecture SAM solution. Use automation and digital workflows to feed critical asset data to the business.

 

Improve software lifecycle visibility

Help software move seamlessly through lifecycle processes with increased visibility of the software estate on an intuitive, modern dashboard.

 

Get automated optimization alerts

Stay on-top of critical software management tasks with automated alerts notifying you of optimization opportunities and key actions.

 

Consolidate SAM tasks on a single dashboard

Drive action and outcomes with visibility into normalization suggestions, import errors, missing data, potential savings, and potential true-up costs.

 

iStock-1316574164-1

Cloud Insights

Manage cloud resources to reduce spend and minimize risk. Gain visibility into total cloud consumption across SaaS, IaaS, and PaaS—all in one place.
 

Consolidate IT and cloud management

Workflow the tasks that control cloud costs with system-driven savings recommendations.

 

Reduce cloud costs

Gain complete visibility into your total public cloud spend and take steps to prevent cloud waste.

 

Automate and streamline

Reduce manual processes by automating cloud tasks—all the way from provisioning to retirement.

landing-img2022-04-26-02-09-20

SaaS License Management

Reduce SaaS costs and usage with actionable insights that drive savings and governance of the SaaS portfolio.
 
 

Reduce spend quickly

Identify savings opportunities, act on stale licenses, and rationalize the SaaS portfolio.

 
 

Tackle SaaS sprawl

Take action on unexposed SaaS spending by surfacing shadow IT costs and unmanaged applications.

 
 

Rightsize SaaS licenses

Tap into deep usage analysis to avoid overspending and underutilization of license types.

 
 

Simplify your work

Employ industry best-practice workflows to manage SaaS in the same place you operate SAM.

Salesforce-Top-Performer

Managed Services Support for ServiceNow

ProV's Managed Support Services are for organizations that want to outsource specific tasks or skill sets, day-to-day operations or implementation of IT services pertaining to their ServiceNow️ application.

Monitoring and Routine Services

ProV provides monitoring services to identify and report the issues that occur as part of the ServiceNow environment ( Application Server, Web Server, Database and Cloud Infrastructure) as part of the managed services model. The list of parameters and the threshold values that would be monitored as part of this activity shall be provided to the Customer at the beginning of the project. Monitoring teams (humans + Bots) generate periodic reports highlighting the health of the ServiceNow systems.

This service includes health checks and alerts like Buffer Cache Hit ratio, Datafile Status, Instance Availability, Invalid Objects, Resource Utilization, System Tablespace Users, System Tablespace Objects, Session Waiting for Locks, Shared Pool Dictionary Cache and Library Cache hit ratio, Tablespace Alert, alert log. Index, list of users going to be expired in the current month. Performing Database Backups & Copies and Cloning DBs, Refreshes are also bundled in this service.

Managed Services Support

The service list includes many reactive and proactive service items which have been designed to cater all of your requirements and to make sure its business system is running without major hindrances and performance drops. This service covers following items:

  • Database Maintenance and Services
  • Infrastructure sizing recommendations (Capacity Management and alerts when the Infrastructure hits the threshold etc.,)
  • Delivery installations – Installation of patches and fixes to the test and production environments
  • Database optimizations
  • App and Web Server optimizations

System Admin and Configuration Services

This service provides the support to system administrators to handle incoming configuration requests and assist in user administration and this service includes following service items.

  • User administration
  • Security and profile configurations
  • Lobby configurations
  • Report configurations (Quick Reports)
  • Printer configurations
  • Configuration of Approval matrices
  • Assist in basic data maintenance
  • Custom object configuration (Custom Menus, custom fields etc.,
  • Database task configuration

Customer Help Desk

The main aim of the “Customer Help Desk” is to provide the required Functional and Solution support to your users to perform their day to day activities smoothly.

It is known by the experience that in most of the cases, customers fail to recreate their support issues in a designated test environment which is a “must” to report product issues to ServiceNow, failing which will definitely delay the required product support from ServiceNow. This is exactly why ProV have carefully included “Issue Recreation & Report to ServiceNow” in its Customer Help Desk Service, to enable you to re-create product issues in a designated test environment for necessary handling by ServiceNow.

 

This service also includes “Retesting after Delivery Fix” to make sure the product patches provided by ServiceNow are properly tested and installed to the production environment efficiently. This service consists of the following service items.

  • Issue re-creation and report to ServiceNow
  • Basic functional analysis and advice
  • Basic configuration analysis and advice
  • Analysis and advice in Month and Year end reporting in ServiceNow™
  • Basic customization analysis and advice
  • Basic Integration analysis and advice
  • Retesting after delivery of Fix from ServiceNow

Expert Customer Services

This service has been designed to cater to your advanced requirements. Inputs to this service could be based on the requests that are received at the “Customer Help Desk” or “System Administration and Configuration Service” or based on your specific requests. This service consists of following items and could consider adding different service items based on specific customer requirements.

  • Solution advice and enablement
  • CRIM support (Bug fixing)
  • Complex data repairs
  • Advanced Testing Services (Updates, CRIM)
  • Advanced technical and functional support and functional trainings
  • On Site Support
  • Data Migration
  • Project Management
  • Solution Designing and implementation

Extra Customer Care

Extra Care and Proactive Engagement involves frequent engagement with customers and providing proactive advice to enhance the value of ERP. This service includes scheduled meetings, periodic reporting of the progress of your tickets. ProV team proactively and continuously analyses the working patterns and functionalities used by your company and provides advice to improve the productivity and the information flow in the system. The governance structure explains the overall governance model and the frequency of scheduled meetings.

Service Level Agreements

ProV understands the importance of the Services Quality and NRT (Net Resolution Time). It is proposed that service levels should be considered for implementation after 3 months from the start of AMS activities. Tentative target SLAs (Reaction, Response and Resolution times) that ProV proposes to adhere are listed in the table below. The SLAs shall be fine-tuned based on the actual system performance, business impact of the service requests and expected NRT at the end of the first 3 months of AMS with mutual agreement between ProV and your company.

Priority Handling

Priority Handling will ensure shorter reaction time and higher priority for Severity 3 issues and Customer Expert Services for premium customers over standard customers.

Deploy and Run ServiceNow Faster: Implementation & Upgrading

ServiceNow Methodologies & Tools provide unique assets to help ServiceNow customers implement, upgrade and optimize ServiceNow solutions.

ServiceNow Implementation Methodology: a holistic methodology based on structured project delivery and over 15 years of delivering solutions.

ServiceNow Solution Composer: visualize ServiceNow solutions and map customer specific end-to-end, processes, scenarios and process descriptions.

ServiceNow Upgrade Factory: tools, methods and a centers of excellence for self-managed or partner-led upgrades.

ServiceNow Industry Accelerator™: embed your industry sector's best practices and processes from the outset to reduce implementation time and cost by by 40%.

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