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ProV has enabled companies to run ITAM where you plan, service, and operate IT—on one platform, one data model, and one architecture. Automate asset workflows at each stage of the asset lifecycle.
IT Asset Management includes key applications to manage software licenses, hardware assets, and cloud resources.
Automate the full lifecycle of physical business assets with prescriptive workflows
Help move assets seamlessly through their lifecycle with increased visibility of the entire asset estate on an intuitive, modern dashboard.
Define and track asset hierarchies to systematically guide and simplify work activities on assets with more than one component.
Rate assets by risk level and generate a color-coded heat map to prioritize next steps.
Take the guesswork out of asset lifecycle status and keep asset records accurate to bolster strategic planning
Govern assets with prescriptive workflows and a native CMDB, from a single data platform.
Help move assets seamlessly through lifecycle processes with increased visibility of the entire asset estate on an intuitive, modern dashboard.
Improve asset lifecycle management processes and data accuracy with correction recommendations at every stage of the asset lifecycle.
Drive action with visibility into open inventory management tasks such as RMA requests, transfer orders, and asset audits.
Control risk, reduce software spend, and reach outcomes quickly—all from a single platform.
Streamline and manage software assets with a single-architecture SAM solution. Use automation and digital workflows to feed critical asset data to the business.
Help software move seamlessly through lifecycle processes with increased visibility of the software estate on an intuitive, modern dashboard.
Stay on-top of critical software management tasks with automated alerts notifying you of optimization opportunities and key actions.
Drive action and outcomes with visibility into normalization suggestions, import errors, missing data, potential savings, and potential true-up costs.
Workflow the tasks that control cloud costs with system-driven savings recommendations.
Gain complete visibility into your total public cloud spend and take steps to prevent cloud waste.
Reduce manual processes by automating cloud tasks—all the way from provisioning to retirement.
Identify savings opportunities, act on stale licenses, and rationalize the SaaS portfolio.
Take action on unexposed SaaS spending by surfacing shadow IT costs and unmanaged applications.
Tap into deep usage analysis to avoid overspending and underutilization of license types.
Employ industry best-practice workflows to manage SaaS in the same place you operate SAM.
Automate the full lifecycle of physical business assets with prescriptive workflows
Help move assets seamlessly through their lifecycle with increased visibility of the entire asset estate on an intuitive, modern dashboard.
Define and track asset hierarchies to systematically guide and simplify work activities on assets with more than one component.
Rate assets by risk level and generate a color-coded heat map to prioritize next steps.
Take the guesswork out of asset lifecycle status and keep asset records accurate to bolster strategic planning
Govern assets with prescriptive workflows and a native CMDB, from a single data platform.
Help move assets seamlessly through lifecycle processes with increased visibility of the entire asset estate on an intuitive, modern dashboard.
Improve asset lifecycle management processes and data accuracy with correction recommendations at every stage of the asset lifecycle.
Drive action with visibility into open inventory management tasks such as RMA requests, transfer orders, and asset audits.
Control risk, reduce software spend, and reach outcomes quickly—all from a single platform.
Streamline and manage software assets with a single-architecture SAM solution. Use automation and digital workflows to feed critical asset data to the business.
Help software move seamlessly through lifecycle processes with increased visibility of the software estate on an intuitive, modern dashboard.
Stay on-top of critical software management tasks with automated alerts notifying you of optimization opportunities and key actions.
Drive action and outcomes with visibility into normalization suggestions, import errors, missing data, potential savings, and potential true-up costs.
Workflow the tasks that control cloud costs with system-driven savings recommendations.
Gain complete visibility into your total public cloud spend and take steps to prevent cloud waste.
Reduce manual processes by automating cloud tasks—all the way from provisioning to retirement.
Identify savings opportunities, act on stale licenses, and rationalize the SaaS portfolio.
Take action on unexposed SaaS spending by surfacing shadow IT costs and unmanaged applications.
Tap into deep usage analysis to avoid overspending and underutilization of license types.
Employ industry best-practice workflows to manage SaaS in the same place you operate SAM.
ProV's Managed Support Services are for organizations that want to outsource specific tasks or skill sets, day-to-day operations or implementation of IT services pertaining to their ServiceNow️ application.
ProV provides monitoring services to identify and report the issues that occur as part of the ServiceNow environment ( Application Server, Web Server, Database and Cloud Infrastructure) as part of the managed services model. The list of parameters and the threshold values that would be monitored as part of this activity shall be provided to the Customer at the beginning of the project. Monitoring teams (humans + Bots) generate periodic reports highlighting the health of the ServiceNow systems.
This service includes health checks and alerts like Buffer Cache Hit ratio, Datafile Status, Instance Availability, Invalid Objects, Resource Utilization, System Tablespace Users, System Tablespace Objects, Session Waiting for Locks, Shared Pool Dictionary Cache and Library Cache hit ratio, Tablespace Alert, alert log. Index, list of users going to be expired in the current month. Performing Database Backups & Copies and Cloning DBs, Refreshes are also bundled in this service.
The service list includes many reactive and proactive service items which have been designed to cater all of your requirements and to make sure its business system is running without major hindrances and performance drops. This service covers following items:
This service provides the support to system administrators to handle incoming configuration requests and assist in user administration and this service includes following service items.
The main aim of the “Customer Help Desk” is to provide the required Functional and Solution support to your users to perform their day to day activities smoothly.
It is known by the experience that in most of the cases, customers fail to recreate their support issues in a designated test environment which is a “must” to report product issues to ServiceNow, failing which will definitely delay the required product support from ServiceNow. This is exactly why ProV have carefully included “Issue Recreation & Report to ServiceNow” in its Customer Help Desk Service, to enable you to re-create product issues in a designated test environment for necessary handling by ServiceNow.
This service also includes “Retesting after Delivery Fix” to make sure the product patches provided by ServiceNow are properly tested and installed to the production environment efficiently. This service consists of the following service items.
This service has been designed to cater to your advanced requirements. Inputs to this service could be based on the requests that are received at the “Customer Help Desk” or “System Administration and Configuration Service” or based on your specific requests. This service consists of following items and could consider adding different service items based on specific customer requirements.
Extra Care and Proactive Engagement involves frequent engagement with customers and providing proactive advice to enhance the value of ERP. This service includes scheduled meetings, periodic reporting of the progress of your tickets. ProV team proactively and continuously analyses the working patterns and functionalities used by your company and provides advice to improve the productivity and the information flow in the system. The governance structure explains the overall governance model and the frequency of scheduled meetings.
ProV understands the importance of the Services Quality and NRT (Net Resolution Time). It is proposed that service levels should be considered for implementation after 3 months from the start of AMS activities. Tentative target SLAs (Reaction, Response and Resolution times) that ProV proposes to adhere are listed in the table below. The SLAs shall be fine-tuned based on the actual system performance, business impact of the service requests and expected NRT at the end of the first 3 months of AMS with mutual agreement between ProV and your company.
Priority Handling will ensure shorter reaction time and higher priority for Severity 3 issues and Customer Expert Services for premium customers over standard customers.
ServiceNow Methodologies & Tools provide unique assets to help ServiceNow customers implement, upgrade and optimize ServiceNow solutions.
ServiceNow Implementation Methodology: a holistic methodology based on structured project delivery and over 15 years of delivering solutions.
ServiceNow Solution Composer: visualize ServiceNow solutions and map customer specific end-to-end, processes, scenarios and process descriptions.
ServiceNow Upgrade Factory: tools, methods and a centers of excellence for self-managed or partner-led upgrades.
ServiceNow Industry Accelerator™: embed your industry sector's best practices and processes from the outset to reduce implementation time and cost by by 40%.
ProV International Inc.
Headquarters
5401 W. Kennedy Blvd.
Suite 100. Tampa, Fl 33609
813-281-2959
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