Employee Workflows

    ServiceNow HR Service Delivery

    Improve employee productivity with enterprise-wide, intelligent workflows that reach across any digital channel.

    Deliver unified HR work experiences from anywhere.

    Partner

     

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    Simplify access to HR services

    ProV has enabled companies to transform complex business processes into scalable services and support for employees. Improve operational efficiency with simplified workflows. 

     

    Capabilities that scale with your business

    HR Service Delivery groups key applications into scalable packages that can grow with you as your needs change.

    Partner with ProV & ServiceNow to Derive More Business Value

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    Issue Auto-Resolution

    Get what you need in seconds with pre-built conversations and integrations across IT, HR, and customer service.

     

    Boost employee productivity

    Identify, intercept, and resolve potential issues with AI—no matter how they're submitted.

     

    Automate Response Speech

    Easily edit and fine-tune natural language conversations.

     

    HR Services Search Engine

    Use intelligent AI-powered search to deliver exactly what the user is looking for.

     
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    Employee Center

    Allow managers and employees to request services from anywhere with a unified portal. Keep everyone engaged, productive, and informed.
     
     

    Enhance the employee service experience

    Give employees a unified portal to easily get help from HR, IT, facilities, and other departments.

     
     

    Support your hybrid workforce from anywhere

    Transform how work gets done with cross-departmental services, information, and tasks.

     
     

    Connect with employees in moments that matter

    Keep employees updated about company news, resources, and relevant info with targeted campaigns.

     
     

    Empower managers to better support employee needs

    Provide the tools and resources managers need to lead teams in a hybrid work environment.

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    Employee Journey Mapping

    Deliver personalized cross-departmental employee journeys with intelligent workflows that support in-moment tasking, learning, and listening.
     
     

    Provide personalized employee career journeys

    Let managers support and drive the productivity of their hybrid workforce from anywhere.

     
     

    Measure in-moment employee feedback

    Capture and take action on feedback, gain insight, and improve the employee experience.

     
     

    Deliver learning experiences in the flow of work

    Provide curated content and AI-driven recommendations based on employee job position and interest.

     
     

    Automate complex enterprise-wide employee journeys

    Create connected cross-departmental experiences with pre-configured workflows.

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    Enterprise Onboarding and Transitions

    Deliver great experiences across the entire employee journey and accelerate productivity.
     

    Enhance the employee experience

    Provide an intuitive, frictionless experience for cross-departmental processes.

     
     

    Increase enterprise-wide productivity

    Automate and streamline tasks using digital workflows on the Now Platform®.

     
     

    Design for the moments that matter

    Build experiences that support your people at every step, from employee onboarding to offboarding.

     
     

    Create flexible workflows

    Make it easier for employees to get things done, wherever they are in their journey.

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    HR Case & Knowledge Management

    Resolve employee inquiries and requests faster to deliver a better service experience.
     
     

    Route services intelligently

    Resolve inquiries and requests faster with AI-powered automation.

     
     

    Manage cases more effectively

    Gain visibility into the volume and types of employee inquiries and requests.

     

    Improve service delivery

    Create process efficiencies and reduce manual effort.

     
     

    Protect employee privacy

    Strengthen employee relations case confidentiality with enhanced security for records and details.

    Issue Auto-Resolution

    Get what you need in seconds with pre-built conversations and integrations across IT, HR, and customer service.

     

    Boost employee productivity

    Identify, intercept, and resolve potential issues with AI—no matter how they're submitted.

     

    Automate Response Speech

    Easily edit and fine-tune natural language conversations.

     

    HR Services Search Engine

    Use intelligent AI-powered search to deliver exactly what the user is looking for.

     
    iStock-1180981047

    Employee Center

    Allow managers and employees to request services from anywhere with a unified portal. Keep everyone engaged, productive, and informed.
     
     

    Enhance the employee service experience

    Give employees a unified portal to easily get help from HR, IT, facilities, and other departments.

     
     

    Support your hybrid workforce from anywhere

    Transform how work gets done with cross-departmental services, information, and tasks.

     
     

    Connect with employees in moments that matter

    Keep employees updated about company news, resources, and relevant info with targeted campaigns.

     
     

    Empower managers to better support employee needs

    Provide the tools and resources managers need to lead teams in a hybrid work environment.

    iStock-868495836

    Employee Journey Mapping

    Deliver personalized cross-departmental employee journeys with intelligent workflows that support in-moment tasking, learning, and listening.
     
     

    Provide personalized employee career journeys

    Let managers support and drive the productivity of their hybrid workforce from anywhere.

     
     

    Measure in-moment employee feedback

    Capture and take action on feedback, gain insight, and improve the employee experience.

     
     

    Deliver learning experiences in the flow of work

    Provide curated content and AI-driven recommendations based on employee job position and interest.

     
     

    Automate complex enterprise-wide employee journeys

    Create connected cross-departmental experiences with pre-configured workflows.

    iStock-1386479297

    Enterprise Onboarding and Transitions

    Deliver great experiences across the entire employee journey and accelerate productivity.
     

    Enhance the employee experience

    Provide an intuitive, frictionless experience for cross-departmental processes.

     
     

    Increase enterprise-wide productivity

    Automate and streamline tasks using digital workflows on the Now Platform®.

     
     

    Design for the moments that matter

    Build experiences that support your people at every step, from employee onboarding to offboarding.

     
     

    Create flexible workflows

    Make it easier for employees to get things done, wherever they are in their journey.

    landing-img2022-04-26-02-09-20

    HR Case & Knowledge Management

    Resolve employee inquiries and requests faster to deliver a better service experience.
     
     

    Route services intelligently

    Resolve inquiries and requests faster with AI-powered automation.

     
     

    Manage cases more effectively

    Gain visibility into the volume and types of employee inquiries and requests.

     

    Improve service delivery

    Create process efficiencies and reduce manual effort.

     
     

    Protect employee privacy

    Strengthen employee relations case confidentiality with enhanced security for records and details.

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    Managed Services Support for ServiceNow

    ProV's Managed Support Services are for organizations that want to outsource specific tasks or skill sets, day-to-day operations or implementation of IT services pertaining to their ServiceNow️ application.

    Monitoring and Routine Services

    ProV provides monitoring services to identify and report the issues that occur as part of the ServiceNow environment ( Application Server, Web Server, Database and Cloud Infrastructure) as part of the managed services model. The list of parameters and the threshold values that would be monitored as part of this activity shall be provided to the Customer at the beginning of the project. Monitoring teams (humans + Bots) generate periodic reports highlighting the health of the ServiceNow systems.

    This service includes health checks and alerts like Buffer Cache Hit ratio, Datafile Status, Instance Availability, Invalid Objects, Resource Utilization, System Tablespace Users, System Tablespace Objects, Session Waiting for Locks, Shared Pool Dictionary Cache and Library Cache hit ratio, Tablespace Alert, alert log. Index, list of users going to be expired in the current month. Performing Database Backups & Copies and Cloning DBs, Refreshes are also bundled in this service.

    Managed Services Support

    The service list includes many reactive and proactive service items which have been designed to cater all of your requirements and to make sure its business system is running without major hindrances and performance drops. This service covers following items:

    • Database Maintenance and Services
    • Infrastructure sizing recommendations (Capacity Management and alerts when the Infrastructure hits the threshold etc.,)
    • Delivery installations – Installation of patches and fixes to the test and production environments
    • Database optimizations
    • App and Web Server optimizations

    System Admin and Configuration Services

    This service provides the support to system administrators to handle incoming configuration requests and assist in user administration and this service includes following service items.

    • User administration
    • Security and profile configurations
    • Lobby configurations
    • Report configurations (Quick Reports)
    • Printer configurations
    • Configuration of Approval matrices
    • Assist in basic data maintenance
    • Custom object configuration (Custom Menus, custom fields etc.,
    • Database task configuration

    Customer Help Desk

    The main aim of the “Customer Help Desk” is to provide the required Functional and Solution support to your users to perform their day to day activities smoothly.

    It is known by the experience that in most of the cases, customers fail to recreate their support issues in a designated test environment which is a “must” to report product issues to ServiceNow, failing which will definitely delay the required product support from ServiceNow. This is exactly why ProV have carefully included “Issue Recreation & Report to ServiceNow” in its Customer Help Desk Service, to enable you to re-create product issues in a designated test environment for necessary handling by ServiceNow.

     

    This service also includes “Retesting after Delivery Fix” to make sure the product patches provided by ServiceNow are properly tested and installed to the production environment efficiently. This service consists of the following service items.

    • Issue re-creation and report to ServiceNow
    • Basic functional analysis and advice
    • Basic configuration analysis and advice
    • Analysis and advice in Month and Year end reporting in ServiceNow™
    • Basic customization analysis and advice
    • Basic Integration analysis and advice
    • Retesting after delivery of Fix from ServiceNow

    Expert Customer Services

    This service has been designed to cater to your advanced requirements. Inputs to this service could be based on the requests that are received at the “Customer Help Desk” or “System Administration and Configuration Service” or based on your specific requests. This service consists of following items and could consider adding different service items based on specific customer requirements.

    • Solution advice and enablement
    • CRIM support (Bug fixing)
    • Complex data repairs
    • Advanced Testing Services (Updates, CRIM)
    • Advanced technical and functional support and functional trainings
    • On Site Support
    • Data Migration
    • Project Management
    • Solution Designing and implementation

    Extra Customer Care

    Extra Care and Proactive Engagement involves frequent engagement with customers and providing proactive advice to enhance the value of ERP. This service includes scheduled meetings, periodic reporting of the progress of your tickets. ProV team proactively and continuously analyses the working patterns and functionalities used by your company and provides advice to improve the productivity and the information flow in the system. The governance structure explains the overall governance model and the frequency of scheduled meetings.

    Service Level Agreements

    ProV understands the importance of the Services Quality and NRT (Net Resolution Time). It is proposed that service levels should be considered for implementation after 3 months from the start of AMS activities. Tentative target SLAs (Reaction, Response and Resolution times) that ProV proposes to adhere are listed in the table below. The SLAs shall be fine-tuned based on the actual system performance, business impact of the service requests and expected NRT at the end of the first 3 months of AMS with mutual agreement between ProV and your company.

    Priority Handling

    Priority Handling will ensure shorter reaction time and higher priority for Severity 3 issues and Customer Expert Services for premium customers over standard customers.

    Deploy and Run ServiceNow Faster: Implementation & Upgrading

    ServiceNow Methodologies & Tools provide unique assets to help ServiceNow customers implement, upgrade and optimize ServiceNow solutions.

    ServiceNow Implementation Methodology: a holistic methodology based on structured project delivery and over 15 years of delivering solutions.

    ServiceNow Solution Composer: visualize ServiceNow solutions and map customer specific end-to-end, processes, scenarios and process descriptions.

    ServiceNow Upgrade Factory: tools, methods and a centers of excellence for self-managed or partner-led upgrades.

    ServiceNow Industry Accelerator™: embed your industry sector's best practices and processes from the outset to reduce implementation time and cost by by 40%.

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