Create a connected field service operation

ProV has enabled field service companies to improve deflection rates for dispatches and break down silos with integrated field and customer service connected to the rest of the business.

Capabilities that scale with your business

Field Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.

Partner with ProV & ServiceNow to Derive More Business Value

Scheduling Optimization

Boost productivity across your field service resources. Automate scheduling to assign the best person for any job. The ServiceNow® Field Service Management application helps organizations to manage work tasks performed on location. Match tasks to agents based on skills, geographic territory assignments, and available inventory. Agents can record details on assigned tasks, such as completion status, travel time to jobs, and time spent.

Benefits

Boost customer satisfaction

Create more predictable schedules, give preference to high-priority work, and help ensure SLAs are met.

Decrease costs

Schedule the best resource to help ensure a first-time fix. Reduce travel time and overtime.

Increase revenue

Fit more jobs into working hours to boost customer satisfaction and loyalty.

Deliver ESG results

Minimize travel time to reduce fuel consumption and lower emissions.

Field Service Asset Management

Gain core asset management abilities to oversee infrastructure, operations, and field services. Inform inventory, stockroom, and contract decisions.

The ServiceNow® Asset Management application integrates the physical, technological, contractual, and financial aspects of information technology assets.

Asset management business practices have a common set of goals.

Control inventory that is purchased and used.
Reduce the cost of purchasing and managing assets.
Select the proper tools for managing assets.
Manage the asset life cycle from planning to disposal.
Achieve compliance with relevant standards and regulations.
Improve IT service to end users.
Create standards and processes for managing assets.

ServiceNow® Dispatcher Workspace

Bring new speed and efficiency to field service scheduling and dispatching. Allow dispatchers to focus on exceptions with enhanced usability.

Manage work efficiently

Improve the dispatcher experience with configurable layouts plus custom filters and sorting.

Simplify resource management

Distribute work seamlessly across internal and third-party resources, permanent and ad-hoc crews.

Deliver on service level agreements

Get ahead of potential problems with increased visibility into service windows and job status.

Maximize productivity

Adjust schedules easily with automated rescheduling, drag-and drop, and gap-removal tools.

ServiceNow® Planned Maintenance

ServiceNow® Field Service Management (FSM) is designed to make managing your maintenance work much easier for both you and your customers.

Planned maintenance, often referred to as preventive maintenance, improves the longevity of equipment, reduces downtime, and prevents unplanned outages. ServiceNow allows you to easily define the Who, When, and What of planned maintenance, allowing you to create personalized plans for each customer.

Extend lifespan Identify and correct potential problems to keep equipment and assets functioning longer. Reduce downtime Avoid unexpected downtime and productivity loss that can increase costs and negatively impact customer satisfaction. Increase scheduling efficiency Schedule flexible maintenance jobs around high priority work, and pull forward maintenance if on site for priority work.

Maintain service commitments Help meet contractual obligations for service level agreements (SLAs) and recurring work. Improve visibility Improve insights into machinery, including how it is being used and identify other opportunities for aftermarket services.

Stay compliant

Ensure equipment is operating in-line with requirements for safety, environmental sustainability, and more.

ServiceNow® Contractor Management

Improve visibility and efficiency with a seamless experience for field service contractors. Receive, assign, and track work in one place.

Increase visibility

Give dispatchers and managers real-time insight into contractor work status.

Improve efficiency

Get work done faster by automating communication and providing full task and customer information.

Streamline management

Simplify operations—allow contractor companies to onboard agents and assign tasks themselves.

Scheduling Optimization