Head of Global Shared Services (GSS)

August 23, 2021

Head of Global Shared Services (GSS)

India

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Description

We are looking for an experienced Head of Global Shared Services (GSS) to drive and steer the build and development of our internal Global Shared Services globally in our company. You will be the one to devise the company’s Service and Shared Services Strategy and ensure that all systems, processes necessary to support its operations and objectives are in place.

You will be leading the global GSS department based in Chennai India, reporting to the COO of our company.

You as our Head of GSS must have a solid Shared Services background and consistently keep up-to-date with advancements of the field. Apart from your education and experience, you must have every quality of a leader and a strong strategic and business acumen.

The goal is to ensure that Global Shared Services adds the maximum value to our company to facilitate the success of our business.

Mandatory Skills:

Responsibilities

· Set objectives and strategies for the department

· Set standards and build our GSS for Finance, legal, marketing, IT, PMO, Sales Operations

· Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits

· Design and customize technological systems and platforms to improve customer experience

· Plan the implementation of new systems and processes to provide guidance and support to staff within the organization

· Direct and organize the departments and attached organization to support the companies global growth and sustainability

· Analyze the costs, value and risks of to advise management and suggest actions

· Proven experience as Head of GSS or similar managerial role

· Excellent knowledge of IT systems and infrastructure

· Solid understanding of data analysis, budgeting and business operations

· Superior analytical and problem-solving capabilities

· A strong strategic and business mindset

· Excellent organizational and leadership skills

· Outstanding communication and interpersonal abilities

· BSc/BA in computer science, engineering or relevant field; MSc/MA will be preferred

· Ideally you have 5+ years of experience in a similar role

· 5+ years of knowledge in designing processes and customer satisfaction

Apply Today!

Founded in 2003, ProV International has evolved to meet the demands of today’s mid-market and global enterprise corporations. Our managed services provide IT implementations, support and maintenance across a variety of industries. Helping our clients to develop their business and provide the best customer experience.

A Thriving Culture

Here at ProV, we’re committed to creating a thriving, inclusive culture that nurtures and creates opportunities for the next generation of technology professionals. With more than 600 employees speaking over 17 languages in offices around the world, we believe diversity has the power to both inspire and drive innovation.

View Our Open Positions

The Core Values

ProV’s values are built upon our commitments to each other and our customers. Working from offices in the US, Africa, Germany, India, Brazil and the Philippines, our global reach allows us to successfully deliver these values in daily interactions. We’re interested in hiring those who live these values:

Accountable

Accountability and Uncompromising integrity are the foundation of the value that ProV is built on.

Collaborative

ProV relies on global collaboration to develop and nurture customer relationships to deliver results that exceed expectations.

Results Driven

ProV begins with the end in mind and remains agile to provide creative solutions that meet our clients needs.

Empowered

ProV aims to attract and retain the best technology talent and to support our talent with continuous relevant professional development training opportunities.

Rewarding Benefits

If you have a passion for innovation and technology excites you, join our award winning team. We have a world-class work environment that has been nationally recognized for its motivating leadership team and room for growth. We offer top-notch coverage to protect you and your family, a healthy work-life balance with a competitive salary.

Apply Today!

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