What is the best facilities management help desk software?
Managing an office, whether your own or one you run, requires keeping track of equipment and other assets. Facilities management help desk software makes it easy to know the status of all your items while also providing detailed logs of previous problems you've had with them to help prevent them in the future. Here are reasons why ServiceNow is the best facilities management help desk software for your organization.
Contact management
It's important to be able to communicate with your team, regardless of their location. ServiceNow has a robust integration capability that integrates with most major communication tools, including Skype for Business, Slack, and Google Hangouts. This can be incredibly helpful if you need to send an email or call someone in an emergency quickly. You can also easily set up alerts in ServiceNow to notify team members about potential problems.
Space Management
ServiceNow is one example of a great facilities management help desk software that can give you the tools to manage your space more efficiently. You can create and send customized notifications about anything from an electrical outage to equipment maintenance with just a few clicks. This will save time and keep everyone informed about any current issues in the building.
Workflow automation
Automating your workflow can help you save time and increase efficiency. ServiceNow's workflows make it easy to eliminate inefficiencies and improve customer satisfaction. This is especially true for facilities management companies where the staff has to take care of a lot of tedious tasks like opening the door for service people, arranging for repairs, and updating customer records. With ServiceNow's workflows, you can configure your business processes so that they happen automatically as soon as a trigger event occurs—helping you streamline operations while keeping customers happy.
Easy Reservation
Reservation software is the backbone of any organization. When managing facilities, reserving the right amount of spaces is key. That's where ServiceNow comes in. ServiceNow streamlines the process by allowing you to book a room and track its availability at a glance. With Easy Reservation, you can even have your employees take care of reservations with just a few clicks. Whether you're looking for indoor or outdoor space, there's no better option than Service Now!
Self-service portal
ServiceNow is an IT service management software that offers a self-service portal and is great for facilities management. With the help of ServiceNow, employees can submit requests, check on their requests' statuses, and report issues to the help desk. What's more, ServiceNow helps with managing the entire customer lifecycle. From the initial inquiry to follow-ups after Service is delivered, customers can access their interactions through Servicenow and track progress.
Multi-channel support
ServiceNow is the best facilities management help desk software because of its multi-channel support. This means that no matter the customer's preferred method of communication, they will be able to reach you. For example, customers can call, email, chat, or send a letter to request help with their facilities management needs. There are also features like self-service portals and live chat on social media websites that allow your customers to get in touch without waiting for someone at your company to respond.
