Top Facilities Management Strategic Goals For 2023

Sep 26, 2022

Top Facilities Management Strategic Goals For 2023

While most businesses only plan one or two years, facilities management leaders must prepare for the year ahead by setting goals that will allow them to take their business to the next level and ensure its long-term success. Facilities management strategic goals can be broken down into three distinct areas: departmental goals, company goals, and technology goals. This blog post details how to set objectives in each category that will strengthen your business in 2023.

1: Increase customer satisfaction

The first goal is to increase customer satisfaction by ensuring the services provided are of excellent quality and easily accessible. To this end, facility managers need ServiceNow to streamline service requests and provide better customer service through a more efficient system. For example, when customers call with a service request, they can go online and submit their proposal via ServiceNow for faster response times.

Goal 2: Sign more clients

The second goal for 2022 is to sign more clients. To do this, facility managers need to update their marketing strategy to attract the attention of companies interested in their services.

Goal 3: Maintain a high employee retention rate

To maintain a high employee retention rate, facility managers must create an environment where employees can grow and succeed within the company. One way to do this is by implementing a technology platform, such as ServiceNow, which allows facility managers to train and track employees to increase their potential and capabilities.

Goal 4: Raise minimum client value

ServiceNow is a software suite that will help automate the back office and provide better customer service. You can deliver more services to your clients with reduced staff by standardizing your business processes. This will also allow you to focus on value-added services for your clients, raising the minimum client value. ServiceNow can help increase productivity and reduce administrative costs by automating manual tasks within your company. With its low price point, it can easily become one of the best facilities management strategic goals of 2023.

 

Ready to discuss how ServiceNow can help your facilities management company? Contact us today!

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