Top 3 Digital Transformation Priorities for CIOs and CEOs

Aug 16, 2019



In a joint report by ServiceNow and Oxford Economics, 63% of CIOs believed that leadership and business skills mattered more than technical skills. Thus, many have implied that CIOs now carry the primary responsibility of driving digital transformation through their companies. As a business leader, CIO or CEO, you must understand this responsibility and how crucial it is for the well being of your business.

With that in mind, here are the top 3 digital transformation priorities for CIOs and CEOs:

1). Digitizing Workflows

According to the same report, CIOs believe digitizing workflows will:

  • Increase organizational efficiency.
  • Increase financial performance.
  • Improve business productivity.
  • Improve employee performance.
  • Increase collaboration.
  • Improve chances for innovation.

Digitizing workflows around business goals will increase your chances of building consensus and taking decisive action. Automation and integration of work processes through advanced technology will help you better prepare for changes in market demand as well as keeping up customer satisfaction.

2). Enterprise Software Adoption

Digitizing workflows becomes easier with the adoption of enterprise software like ServiceNow. Companies that are further along in the digital transformation process the and digitization of workflows manage to build the culture of their company around their business goals with flexible operating models that can leverage the best emerging technologies. According to the report, 93% of CIOs with advanced digitized workflows in their organization said that they have been able to improve communication between the IT department and the rest of the departments about change management. Adopting the best enterprise software such as ServiceNow greatly increases your chance of increasing technology adoption rates that deal with business process changes. ServiceNow has the widest network of partners that are thoroughly vetted for performance. The combination of a simplistic UI and robust functionality also helps users become more comfortable with change.

3). Increased importance for Customer Outcomes

Nearly, every strategic decision involving customers today is dependent on the technology that a business adopts. Whether it be how a customer can communicate with a business, or how they plan to use AI, Machine Learning, and Social Media.  Even a company's ability to innovate may depend on the software that it has at its disposal. Organizations with the most workflow digitization are far better placed to increase operational efficiency and leverage their agility whenever there’s a gap in the market to be exploited.

Ready to reap the benefits of using a powerful robust service management software like ServiceNow to improve your business experience?

ProV and ServiceNow have a deep ongoing partnership where we have successfully leveraged their products in the past to improve other companies. We have a long history of using the best-in-class methodologies to get the most out of a client’s software investment. Ask for a FREE Consultation today!    




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Topics: ServiceNow, ITSM, Digital Transformation, service management solutions, enterprise software, servicenow itsm