ServiceNow has become one of the leading names in the software industry, with over 5000 customers (including many Fortune 500 companies). Their innovative software has already saved companies billions of dollars, and many more are expected to be held in the coming years. Even still, the decision to purchase ServiceNow for facilities management should not be taken lightly, and this article will help you determine whether it's right for your business or not.
What is ServiceNow?
ServiceNow is a software-as-a-service provider specializing in developing and provisioning enterprise IT services, including cloud computing, unified communications, security management, project and portfolio management, and human resources. The company also provides digital work and human capital processes to the manufacturing and healthcare industries. Services are delivered through a customizable portal with data stored in the cloud via Amazon Web Services.
Customers can access their data on any computer with Internet access or an iPhone or Android mobile device. ServiceNow solutions can be deployed as full-service hosted applications or technology-enabled services on customer premises. Since its inception, ServiceNow has established itself as one of the world's leading software companies, with more than 30 million end users in 100 countries around the globe.
Is your business ready for it?
We have talked about why new business owners need to consider whether they're ready for a cloud-based facility management system. But what if you've decided that you ARE prepared and found the right company to implement with? What should your next steps be for a new business owner who wants to start with it? This post will cover five essential things every new Business Ready customer should do before starting our CRM.
#1 Determine and set goals (meaningful outcome-based objectives)
#2 Identify your challenges, problems, or objectives
#3 Think strategically (mission, vision) #4 Identify success factors
#5 Communicate this plan across the organization
Evaluate your technology needs
Facilities management software can be invaluable to any company, especially when done well. The challenge comes when you assess which software will suit your needs best and the significant investment you'll need to make before that decision. Below are five questions you should ask yourself before deciding if ServiceNow is the right fit for your facility management needs.
1) How experienced are my managers with technology? Can they handle more complicated systems without relying on tech support?
2) Do I have IT staff available who would be able to help with system upgrades, troubleshooting, or installation issues in the future as they come up?
Our advice before purchasing
Do your homework before getting a software system. Ask the company you are thinking about doing business with and their satisfaction levels with other clients, and read reviews on the internet to find out if others have had good or bad experiences. The idea is to understand what they provide, how it works, and if it will fit your needs. If you need help choosing, or have questions about potential risks, speak to someone in our industry who can be objective and knowledgeable.
Do you want to see how ServiceNow can help your facilities management company? Contact us today!
