Solving Facilities Management Issues with ServiceNow
What is tech without its ability to make work easier and faster? Completing tasks that generally would be tedious and time-consuming is the bane of technological developments. In every workspace, every unit matters and, most times, are indispensable. Every system must be at its best for the organization to function well. Now, facilities management is one very crucial aspect of a running business.
Facilities Managers take care of tasks like cleaning, building maintenance, fire safety, catering, space management, security, infrastructural maintenance, and utilities, as the case may be. These areas of a workforce are the jobs that seemingly do not matter but can hamper the health and safety of employees and customers alike if poorly managed.
Most of the time, workflow from the facilities management to the other departments are communicated through emails and texts when the need arises. This process can be prolonged and dangerous, especially in cases of emergencies. Creating a conducive working environment is the sole aim of the facilities management.
Given the numerous issues that could arise like old and worn out devices, malfunctioning machinery, poor fire detection, poor infrastructure, gas leaks, broken elevators, old buildings, broken emergency exit signs, and many more. ServiceNow has created a software platform for facilities management that can tackle the workload thoroughly and more efficiently. The software platform involves:
- Giving full visibility to the facilities manager of the work at hand, requests made by employees, and any challenges that could result. Enabling the facilities management to make effective these observations.
- ServiceNow connected operations gives solutions once detected through sensors to detect a mishap and allows the facilities management team to correct it.
- The automated self-service software allows requests to be sent from one unit to another all through a single platform. This will enable effective communication of whatever challenges are experienced with immediate results to back it up.
- The ServiceNow Predictive Intelligence allows an employee to communicate a task. Tasks are auto-created and sent out to the facilities management department using Natural Language Processing.
If poorly managed, these tasks may pose a threat to the lives of employees and customers and can cause the company to lose revenue as work might be interrupted, leading to reduced productivity. That is why ServiceNow put together this software platform specifically for facilities management to ensure that every task related to the facilities management at the workplace is under due control.
