To put it simply, yes, you should renew your ServiceNow subscription, and no, you won’t be wasting your money if you do.
ServiceNow is a global cloud computing giant that delivers service management software as a service. ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM) solutions. They help you streamline your operations and use your existing resources more effectively.
The cloud market has been going through a radical remodeling of providing ‘everything as a platform’ in the past few years. We’re now seeing enterprises expand into industry-specific suites, and opening themselves up to new business zones. ServiceNow has been at the forefront of this evolution.
Here are four reasons why you should definitely renew your ServiceNow subscription:
1) Customized Service Experience
Today, we are used to receiving individualized experiences as a customer, thanks to consumer giants like Amazon. However, this hasn’t transformed into employee experience before now. Enterprise service management, coupled with design thinking, cuts administrative tasks and streamlines processes. Employee-centric processes and applications improve employee efficiency, increase productivity and fast-track business goals.
ServiceNow allows you to embrace new thinking that lets end-users, employees and partners have a logical, streamlined and consistent experience based on their personalized usage patterns for an app, product or service.
2) All-In-One Platform
ServiceNow is dedicated to offering you, ‘everything as a service’. It is a powerful platform that brings together IT Service Management, IT Operations Management, IT Business Management, Application Development, Security, Customer Service, and HR Service Management under one hood.
With ServiceNow, every department can collaborate, automate, assign and prioritize all service requests. You can now zone in on specific root causes, garner real-time insights and drive growth with actionable insights.
3) Servitize Your Existing Systems
Until now, IT companies, especially the big ones, had been motivated by carving out a niche for themselves, e.g. Salesforce (CRM). ServiceNow has been doing something similar. It started out as an IT service ticketing tool but has now branched itself into HR, Legal, FSM, and other verticals.
However, ServiceNow differs from the rest in that it does not require you to abandon your existing systems. Instead, it wants to ‘servitize’ your processes, streamline your workflows and leverage existing records to become a singular platform delivering consistent performance across the enterprise.
4) Features You Fell in Love With
ServiceNow is revolutionizing day-to-day service assimilation, tasks, processes, and activities. It helps enterprises operate and scale faster than ever before. If you purchased a license before, chances are you were in love with its features too.
So, whether your needs are Incident Management, Problem Management, Change Management, Release Management, Project Portfolio Management, Demand Management, Resource Management, or Cloud Management, ServiceNow has your back. Even if your requirements are Service Cataloguing, Service Mapping, Security Governance, Risk Management and Compliance, Performance Analytics, or Agile development, our powerful platform has you covered.
ProV are proud partners with ServiceNow. Our customized best-of-breed implementation procedures help you retain and generate maximum value from your ServiceNow investment. We work with you to fulfill your vision.
If you’ve already purchased ServiceNow but failed to get the desired benefits, let us know. We will work with you to align the employee service experience with your business goals better. You can contact us here, or drop a mail at email@example.com.