Maintaining your facilities with ServiceNow Workplace Service Delivery Software
ServiceNow can help you manage your facilities easily and efficiently; the best part is that it takes care of itself. This easy-to-use web application means your maintenance managers don't have to worry about disorganized stacks of paper or waste time chasing down reports because everything they need to know is delivered straight to them when they need it, where they need it. Here's how it works.
Workplace space management
ServiceNow Workplace-service-delivery software helps facility managers at large companies or institutions manage reservations and scheduling better. With a central repository of all the workforce locations across campus, users can quickly schedule work orders and then share their availability with staff in other departments who need to schedule work to avoid redundancy. Users can also request space from others, so they don't have to carry around paperwork and find themselves waiting for hours before finally getting an appointment.
Workplace move management
ServiceNow offers an automated work order solution to help manage moving offices, either cross-campus or cross-state. The five steps of a moving process can be tracked via this tool. Any inventory needed for the move is automatically generated, ensuring you know when each item should arrive and how many items are required. You can also use it to generate packing lists to ensure every office location is on the same page regarding what needs to go where.
Workplace case management
Set up tasks for personnel. These will allow you to assign staff members to check in on specific employees or an entire team. The tasks will allow them to provide detailed updates on issues they find while out and about, so you won't have to manage the feedback. Next, set up SMS notifications that allow field workers to report any problems they find on site. Once the service desk has reviewed the report and approved it, send it through as a notification so that everyone can be updated quickly about what's happening. This saves valuable time by cutting down reporting times for all involved.
Knowledge Management – Documenting policies and best practices
Leverage knowledge management to document best practices and policies in the Workplace. This will ensure that all your managers and employees have access to support, success, and productivity resources. Share guidelines on what to do in the event of an emergency, updated processes for dealing with emergencies or new regulations, and other documents like employment contracts or employee handbooks. You can also use this resource as a spot to collect updates from regulatory agencies like OSHA, FCC, FDA, and SEC.
